Services Coordinator

The Services Coordinator is responsible for supporting the delivery of professional services projects by coordinating client/Partner engagements, managing schedules, and ensuring effective communication between customers and internal teams. The role acts as a key liaison to ensure projects are delivered on time, on budget, and to a high standard. This position requires strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, client-focused environment.

Key Responsibilities Include

Project & Service Coordination

• Coordinate the scheduling and delivery of professional services projects & engagements across vendors, partners and customers.
• Track project timelines, milestones, and deliverables to ensure timely completion
• Support project managers/consultants/partners/vendors/customers with administrative and coordination tasks
• Maintain accurate records of project activities, documentation with regular status updates

Client & Stakeholder Communication

• Create project estimates as a quote for partners
• Act as a central point of contact for clients regarding project status and service delivery
• Manage meeting scheduling, agendas, and follow-ups
• Respond to client queries and escalate issues where required
• Build strong working relationships with clients and internal stakeholders
• Able to comfortably work with external and internal stakeholders and build strong working relationships

Operational & Administrative Support

• Prepare project documentation, reports, and service updates
• Maintain CRM / project management tools with up-to-date information

Service Delivery Support

• Monitor service delivery performance against agreed timelines or SLAs
• Identify risks or delays and escalate proactively
• Support continuous improvement initiatives to enhance service delivery and customer experience

Required

Skills and attributes

• Experience in project coordination, support and service delivery within a technological space
• Strong organisational and time management skills
• Excellent written and verbal communication
• High attention to detail and ability to multitask
• Proficiency in Microsoft Office and CRM/project tools

Preferred

• Experience within professional services, technology, consulting, or SaaS environments
• Exposure to project coordination or service delivery frameworks
• Someone that is flexible & quick thinker

This role is based in our Hawthorn Office, the environment is vibrant with many social events throughout the year.

About Wavelink

We are a forward- thinking technology company that sells a bespoke portfolio of technology solutions, some of Wavelink’s offerings include; cyber-security software, networking, Wi-Fi and healthcare mobility solutions. The solutions are leading products in the industry that help to increase productivity and effectiveness in organisations.