Customer Contact Centre Consultant

• Launch Your Banking Career
• Strong Temp-to-Perm Opportunities
• Paid Training + Hybrid Flexibility

Big 4 Bank Docklands, Melbourne | Attractive Hourly Rate + Super | Hybrid Working | Start Date: 31 August 2026

What's on Offer?

• Start Date: 31 August 2026
• Additional intakes throughout September 2026
• Attractive hourly rate + super
• Temporary assignment with strong potential for permanency
• 5 weeks of paid training
• Hybrid working available after training and proficiency
• Monday - Friday
• Tuesday - Saturday
• Thursday - Sunday
• Sunday - Thursday
• Location: Docklands, Melbourne

Launch your banking career with one of Australia's leading financial institutions.

Are you someone who thrives in a fast-paced environment, enjoys helping customers and is motivated by achieving results? This is an exciting opportunity to join a Big 4 Bank and be part of one of Australia's largest banking migration programmes, supporting customers through the integration.

With customer demand continuing to grow, we are looking for customer-focused individuals who are eager to develop their careers in financial services. Multiple intakes are planned across September, providing several opportunities to join this high-profile project.

Your new company

This opportunity sits within one of Australia's most significant banking transformation projects. As customers transition across to another bank, the demand for exceptional customer support continues to grow.

You'll join a supportive team environment where you'll receive extensive training, ongoing coaching and the opportunity to build valuable experience within a Big 4 Bank. Whether your background is in retail, hospitality, fast food, reception, customer service or contact centres, this role offers a fantastic pathway into banking and financial services.

Your new role

You'll be one of the first points of contact for customers calling with banking and migration-related enquiries.

Working within a high-volume contact centre environment, you'll assist customers with:

• Internet banking support
• Everyday banking and account enquiries
• Lending-related enquiries
• Account maintenance requests
• Balances and general banking support
• Migration questions

This role can involve handling up to 100 inbound calls per day, making it ideal for individuals who enjoy a busy environment and are confident managing multiple tasks while delivering exceptional customer experiences.

What you'll need to succeed

We're looking for people who bring:

• Strong communication and customer service skills
• Resilience and the ability to perform in a fast-paced environment
• A positive, customer-first mindset
• Strong computer and multitasking skills
• The ability to learn quickly and adapt to new systems
• Professionalism when managing challenging customer conversations
• A reliable and team-oriented approach

Ideal for candidates from hospitality, retail, fast food, reception, customer service, administration, contact centres or banking who are looking to build a long-term career in financial services.

What you'll get in return

• Comprehensive onboarding and ongoing support
• Buddying and call-listening programmes
• Progressive transition onto live customer calls
• Hybrid working model (3 days office / 2 days home) following training
• Strong temp-to-perm opportunities for high performers
• Valuable experience with a Big 4 Bank
• Supportive leaders and genuine career development pathways

What you need to do now

If you're looking to take the next step in your career and gain valuable experience with a Big 4 Bank, we'd love to hear from you. Send your up-to-date CV to Sign in to view email