Business Support, Facilities Support, Facilities Ambassador

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves

The Facilities Ambassador is responsible for delivering an exceptional client experience every day through proactive engagement, effective communication, and high-touch service. As the first point of contact at Reception, you'll welcome employees and visitors with genuine hospitality and thoughtful service while maintaining smooth day-to-day operations through administrative support and execution of duties to the highest professional standards. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and this client-facing role offers an exciting opportunity to combine your passion for customer service, strong interpersonal skills, and enthusiasm for creating a welcoming, facilities-focused workplace environment. What sets JLL apart is our culture of collaboration, locally and across the globe, which enables you to make a meaningful impact while supporting each other's wellbeing and delivering service excellence.

An overview of the role

Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback relating to services within the workplace

Conduct routine walkthroughs and assessments of soft and hard services delivery to ensure compliance with SLAs within Corrigo, policies and regulations, and KPI performance metrics

Assist with coordination and scheduling of maintenance activities, manage stationery, pantry and kitchen requisitions, and oversee related inventory management

Create a welcoming environment for clients and visitors by providing authentic, caring and timely service that anticipates needs and exceeds expectations

Receive and respond to all requests or issues within 24 hours of receipt, including personal follow-ups to client employees to ensure questions and requests are answered

Conduct daily floor walks to ensure workspaces including offices, desks, conference rooms, mailrooms, pantries, kitchens, and storerooms are stocked and maintained

Enhance safety and security of the client's facility through visitor management and execute emergency response plans when necessary

Assist and educate clients to achieve optimization and efficiency for meeting room bookings, setups, and catering arrangements while ensuring efficient turnaround

Plan experiences and community events within and beyond the office that unite people and inject fun into the workplace

Sounds like you? This is what we are looking for:

Prior experience in hospitality, facility/workplace management, or operations

Exceptional customer service skills with a genuine passion for creating positive client experiences

Proficiency in Microsoft Office Suite including Outlook, Teams, Word, Excel, and PowerPoint

Excellent verbal and written communication skills with the ability to communicate professionally across all levels

Ability to manage multiple priorities and deliver results in a fast-paced environment with tight schedules

Ability to work independently with strong prioritization and time management skills

Highly collaborative mindset with strong interpersonal skills and proven track record of excellent internal and external customer service

Discretion and sound judgment when handling privacy and confidentiality matters

Experience using Corrigo or similar facilities management systems (preferred)

Benefits

Great employee discounts off fitness, wellbeing & other renowned brands

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia's #1 Commercial Real Estate firm

Premium offices

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number REQ522292

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.