HR Operations Advisor (Payroll & HR Administration)

HR Operations Advisor (Payroll & HR Administration) - 3 Month's Temporary Contract

About the Role

We are seeking an experienced HR Operations Advisor to provide temporary operational support within a busy HR team during a planned period of leave. This role is responsible for ensuring the continuity of critical HR operations supporting a large retail workforce, with a focus on payroll coordination, HR administration, HRIS support, and employee enquiries.

Working closely with internal stakeholders and an offshore payroll team, you will play a key role in maintaining day-to-day HR service delivery while ensuring payroll processes and employee support activities continue without disruption.

Key Responsibilities

Retail HR Operations

• Manage the Retail HR shared inbox, acting as the primary contact for employee and leader enquiries.
• Triage and respond to HR and payroll-related enquiries in a timely manner.
• Coordinate employment changes, employee variations and HR administration activities.
• Support onboarding processes and employee lifecycle administration.
• Escalate employee relations matters to the appropriate HR stakeholders.
• Maintain service standards and response times across HR operations.

Payroll Coordination

• Act as the primary liaison between the Retail business and the offshore payroll team.
• Investigate and resolve payroll enquiries and escalations.
• Coordinate payroll corrections and adjustments.
• Support weekly and fortnightly payroll processing activities and critical deadlines.
• Resolve employee pay discrepancies and communicate outcomes to relevant stakeholders.
• Facilitate effective communication between payroll, retail operations and employees.

General HR Support

• Respond to enquiries relating to Long Service Leave, employment conditions and service dates.
• Provide guidance on Awards, policies and employment procedures.
• Prepare and maintain employment documentation.
• Support operational HR activities across the retail workforce.

About You

To be successful in this role, you will demonstrate:

• Previous experience in HR Operations or HR Administration within a high-volume environment.
• Strong understanding of payroll processes and employee lifecycle administration.
• Experience working with HRIS platforms, ideally Dayforce.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong communication and stakeholder management skills.
• High attention to detail and commitment to delivering excellent customer service.
• Ability to work collaboratively across HR, Payroll and operational business teams.

Contract Details

Training & Knowledge Transfer (Mid August - Early October)

• Learn HR operational processes and procedures.
• Gain familiarity with Dayforce transactions and payroll processes.
• Receive training on shared HR inbox management.
• Build relationships with key internal stakeholders and the offshore payroll team.

Operational Coverage (Early October - Mid November)

• Take ownership of the Retail HR shared inbox.
• Act as the primary liaison with the offshore payroll team.
• Coordinate payroll enquiries, issue resolution and HR administration.
• Escalate complex matters where appropriate.

Handover & Transition (Mid November - End November)

• Complete a structured handover of outstanding work.
• Support transition of payroll and HR activities back to the permanent team.
• Ensure continuity for key stakeholders and completion of follow-up actions.

Casey Oleary

Recruitment Consultant

Let's Connect

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Aboriginal and Torres Strait Islander people are encouraged to apply.

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