Administrative Officer - Respiratory

Legal Entity: Monash Health

Location

Clayton, VIC, AU, 3168

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Employment Type: Full Time and / or Part Time

Posting Date: 21 Jul 2026

Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience.

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.

Administrative Officer - Monash Lung, Sleep, Allergy & Immunology (MLSAI)

Full-time & Part-time opportunities available

About the Role

Monash Health is seeking enthusiastic and customer-focused Administrators to join the MLSAI Outpatient Services team. This is a fast-paced and rewarding role where you’ll be the first point of contact for patients, providing a professional and welcoming experience while supporting a busy specialist service.

You’ll play a key role across multiple service areas including Specialist Outpatients, Sleep Centre, and Respiratory Lab.

Key Responsibilities

Deliver exceptional customer service via phone and face-to-face interactions

Manage high-volume inbound and outbound calls professionally and efficiently

Book and coordinate patient appointments from referrals and enquiries

Maintain accurate patient records and databases

Process billing, Medicare claims, and payments (EFTPOS/credit card)

Prepare and manage electronic patient files

Provide administrative support to clinical and departmental staff

Respond to patient and referrer enquiries with clarity and professionalism

Ensure reception and clinical spaces are maintained to a high standard

About You

You are a proactive and organised administrator who thrives in a busy environment and enjoys helping people. You will bring:

Strong customer service and reception experience

Excellent phone manner and communication skills

Ability to multitask and prioritise in a fast-paced setting

High attention to detail and accuracy

Confidence using Microsoft Office and databases

Professionalism, discretion, and strong work ethic

Experience in healthcare or medical administration (desirable but not essential)

Why Join Monash Health?

Monash Health is Victoria’s largest public health service, supporting over 3.6 million patient interactions every year across more than 40 locations. We offer:

A supportive and inclusive team environment

Opportunities for ongoing learning and development

Flexible working options (full-time or part-time)

The chance to make a meaningful difference in your community

Requirements

Working with Children Check (Employee)

Police Check

Evidence of immunisation

If you’re ready to bring your administrative expertise to a dynamic healthcare environment, we’d love to hear from you.

For a confidential discussion and to explore this opportunity further, please reach out to Matthew Macaulay, Outpatient Services Manager on Sign in to view email.

Position Description can be found here

Our Culture and Values

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

Applications close: 5 August 2026