Practice Manager - GP Practice (Hornsby)

We are seeking an experienced

Practice Manager to join our busy GP practice in Hornsby. This role is ideal for someone who thrives in a fast-paced team environment and has excellent interpersonal skills to work collaboratively with GPs, nurses, allied health professionals and reception staff.

Key Responsibilities

• Practice Management: Oversee reception workflows, daily operations and staff rostering.
• Billing & Medicare Compliance: Manage daily reconciliation of Medicare, DVA, WorkCover and private billings using Best Practice software.
• Policies & Procedures: Develop and implement practice policies that meet accreditation standards while identifying opportunities to improve processes and support business growth.
• Staff Management: Recruit, train and support non-clinical staff, coordinate clinical and administrative meetings, and manage communications with external agencies and service providers.
• Front Office Management: Monitor and order office supplies to ensure smooth day-to-day operations.
• Complaints Resolution: Respond to patient and staff complaints appropriately, escalating matters to management where required.
• Reception Support: Assist with general front desk reception duties as needed.
• Practice Development: Liaise with the local PHN to ensure the practice remains up to date with relevant legislation, guidelines and industry initiatives.

About You You Will Have

• Excellent written and verbal communication skills, with strong negotiation, delegation and patient advocacy abilities.
• Proven leadership skills, including leading by example, delegating tasks, resolving team conflicts and fostering a positive workplace culture.
• A proactive, self-motivated approach with the ability to work independently.
• Strong attention to detail and excellent organisational skills.
• A professional, confident and positive attitude, with the ability to remain calm under pressure.

Qualifications & Experience

• Relevant tertiary qualifications or a minimum of 2 years' experience in practice management.
• Sound knowledge of MBS, Medicare incentive programs (PIP and PNIP), DVA, WorkCover and private billing.
• Strong understanding of business and financial principles to support strategic practice growth.
• Proficiency with Best Practice software.

How to Apply

This is an expression of interest for a full-time position.

To Apply, Please Email Your Current CV, Including

• Your full residential address.
• Details of at least two current professional referees.
• Email your current CV to Sign in to view email