Change Delivery & Assurance Lead | Senior Manager

This is offered as a 12-month maximum term contract opportunity.

The best change practitioners know that transformation only works when people are at the centre of it — and this role is built for someone who brings that instinct to everything they do. As a Change Delivery & Assurance Lead at PwC, you'll bring your expertise in change strategy, communications, and capability uplift to drive AI-enabled transformation across the firm, based in Sydney / Gadigal. You'll partner closely with leaders and teams to align vision with action, ensuring new tools and ways of working are adopted with confidence and clarity.

Why PwC?

At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health—giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential.

Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future.

What you’ll do

• Oversee the end-to-end delivery of change management across all programs, ensuring every program delivers to a consistently high standard, aligned to the portfolio change strategy and enterprise change framework.
• Consolidate program-level impacts into an integrated portfolio view, identifying overlaps, change saturation risks, and sequencing issues that inform the stakeholder impact heatmap and interlock forum.
• Set the quality standards, templates, and delivery playbooks for the portfolio. Conduct regular QA reviews and assurance checkpoints on change artefacts and program-level plans, driving continuous improvement through lessons learned.
• Design, own, and operationalise a single, transparent view of change delivery status, risks, and adoption performance across all programs. Provide insight-rich reporting to enable enterprise and executive conversations.
• Chair the Community of Practice across the portfolio, bringing Senior Change Managers, Change Managers, and Change Analysts together for knowledge sharing, peer review, capability uplift, and problem-solving. Curate a shared repository of tools, templates, and standards.
• Provide hands-on coaching, mentoring, and technical guidance to change practitioners across programs. Support onboarding, capability planning, and performance discussions in partnership with program leads, and act as the escalation point when delivery challenges arise.
• Curate, maintain, and evolve the suite of change tools, templates, and methods used across the portfolio. Ensure practitioners are equipped with fit-for-purpose, modern tooling and that adoption is consistent across programs.
• Define and track leading and lagging indicators of change effectiveness (awareness, understanding, adoption, proficiency, sustainment) and translate insights into targeted interventions.
• Work closely with Program Leads, the Portfolio Comms Lead, and the PMO to ensure change is integrated with delivery milestones, communications, and business adoption activities.
• Demonstrate ownership of the delivery and assurance agenda, giving the Portfolio Change and Comms Lead confidence and capacity to focus on enterprise and executive stakeholder engagement.

What we’re looking for

Core skills

• Deep, hands-on expertise in enterprise change management, with proven application of recognised methodologies across large, complex transformations.
• Prosci, CCMP, APMG Change Management Practitioner, or equivalent certification.
• Demonstrated experience leading change across a multi-program portfolio, balancing competing priorities, dependencies, and stakeholder demands.
• Understanding of portfolio governance rhythms, RAID management, and integrated delivery planning.
• Track record of establishing QA frameworks, delivery standards, and assurance checkpoints that lift the quality and consistency of change delivery.
• Proven ability to lead, coach, and develop senior change practitioners in a matrix environment, without direct reporting lines.
• Confident engaging and influencing senior stakeholders such as Program Leads, PMO, business owners, and functional leaders with credibility and gravitas.
• Strong ability to design metrics, interpret adoption data, and translate insights into targeted interventions and executive-ready reporting.
• Skilled at synthesising cross-program impacts into an integrated portfolio view, identifying risks to adoption.
• Experience establishing and running Communities of Practice, capability uplift programs, and knowledge-sharing forums.
• Clear, concise, and compelling communication skills to translate complex delivery detail into executive narrative.
• Comfortable operating in fast-moving, ambiguous transformation environments, bringing structure and pace without over-engineering.

Desirable skills

• Familiarity with AI-enabled change tools, digital adoption platforms, and modern approaches to change measurement and enablement.
• Experience delivering change in transformation programs across agile, product-led, or DevOps environments.
• Background delivering change across large-scale technology, data, or platform transformations.
• Prior experience in a top-tier management or change consultancy, bringing structured problem-solving and delivery discipline.

Don't meet every requirement? We encourage you to apply. We value all forms of experience that may be transferrable and relevant.

What you’ll gain

• The opportunity to work with leading organisations and cutting-edge technology that challenge and expand your expertise.
• Work within an inclusive environment committed to Inclusion and Diversity and First Nations Prosperity, ensuring diverse perspectives are at the forefront of our work.
• Flexibility means trusting you to choose when, where, and how you work balancing what’s best for you, your team, and your clients to grow and thrive together.
• Clear paths for career progression supported by continuous learning and leadership development.
• Generous leave entitlements to support your work-life balance - including floating public holidays, birthday leave and ability to purchase additional leave on top of your four weeks.
• A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life.

We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here.

Ready to grow here and go further? Join PwC Australia as a Change Delivery & Assurance Lead and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future.

We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic and to maintaining a safe, respectful workplace for everyone. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.

No agencies please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications directly from individuals.