Complex Mental Health Support Workers

Gold Coast | Supported Independent Living (SIL)

Be part of someone’s story and see the difference you make.

We’re looking for compassionate, reliable Support Workers to join our team on the Gold Coast. In this role, you’ll provide individualised one-on-one supports to two men with complex mental health and disability-related support needs across separate living arrangements. You’ll become part of a consistent support team focused on building trust, promoting independence, and supporting each person to live life on their own terms.

About the people you’ll support

You’ll be supporting two men with lived experience of complex mental health and disability, including Autism Spectrum Disorder and Schizophrenia.

Both enjoy active and meaningful lives that include social activities, community participation, recreation, health and wellbeing goals, and spending time with people and things that matter to them.

This role requires someone who is patient, consistent, and relationship-focused. Someone who can build trust over time and provide support in a way that respects individual choices, communication styles, routines, and goals.

Success in this role comes from being calm, reliable, respectful, and able to maintain professional boundaries while supporting people to increase their independence, participation, and quality of life. Our approach focuses on dignity, choice, safety, and meaningful participation in everyday life.

About the role

You will provide one-on-one supports across two individual support arrangements, assisting participants in their homes and within the community. This is a hands-on role supporting people with complex mental health and behavioural support needs. The successful applicant will work as part of an experienced team and receive comprehensive training before commencing work.

Your role will include

• Building meaningful, professional relationships
• Supporting daily living activities
• Community access and social participation
• Supporting health and wellbeing goals
• Following Positive Behaviour Support strategies
• Maintaining accurate records and shift reporting
• Working collaboratively with families and allied health professionals

About the shifts

This role includes a mix of day, afternoon and sleepover shifts, including weekend work. Regular ongoing hours are available, with opportunities to pick up additional shifts across the team. Approximate fortnightly hours available: up to 45-50 hours per fortnight.

About you

You’ll be someone who remains calm under pressure, values professional boundaries, and genuinely wants to make a positive difference in people’s lives.

Highly desirable experience

• Mental health support
• Autism support
• Schizophrenia support
• Positive Behaviour Support implementation
• SIL or residential support environments
• Trauma-informed practice

You’ll bring

• Minimum 12 months’ disability support experience
• Strong communication and relationship-building skills
• A calm, non-judgemental approach
• Flexibility and reliability
• Willingness to learn and follow support plans
• Confidence working independently and as part of a team

Qualifications & Requirements

• Certificate III Individual Support, Disability or equivalent (desirable)
• NDIS Worker Screening Check (or willingness to obtain)
• Queensland Blue Card
• Current First Aid & CPR
• Open Driver Licence
• Reliable insured vehicle
• Smartphone with data access
• Completion of the NDIS Worker Orientation Module

How to Apply

Please send your resume and a cover letter to Sign in to view email with a brief overview of your relevant experience.

APPLY HERE – EMAIL Sign in to view email

We are a NDIS-registered provider supporting people with disability across southeast Queensland.

We support people to practice decision-making across all parts of life, and our relationship-based model of co-designing supports places the person at the centre of all their life decisions, so a person can live their best life, make their plans, and be treated with dignity and respect, free from discrimination.

We are an energetic and motivated workforce. We come from all walks of life with complementary skills and abilities. Recruiting talented people with diverse backgrounds and life experiences, helps us make sound business and organisational decisions and grow our culture of mutual respect.

People of all ages, abilities, genders, cultures, and ethnicities are encouraged to apply for positions with us.

To learn more about us, visit csbs.com.au

Why Join Us

At CSBS, you’ll join a dedicated team! We’re passionate about the people who choose us to support them, about each other, and about doing the right thing. We’re more than just a workplace; we’re a values-driven organisation that puts people first.

Here’s what makes CSBS a great place to work:

• Paid full-day induction and buddy shifts to set you up for success
• Set, permanent rosters to support work-life balance
• Opportunities across multiple SIL homes for experience, variety, and career growth
• Competitive pay and ongoing training to build your skills
• A supportive, inclusive team culture that celebrates your impact
• We are a Fitness Passport partner – access 460+ gyms and pools at a discounted rate.
• Be part of an organisation that’s growing rapidly—with you along for the journey

If you’re passionate about making a real difference, we’d love to welcome you to the CSBS team.

Curious to see learn more about the life of a Support Worker at CSBS? Read our article here – https://www.csbs.com.au/a-day-in-the-life-of-a-disability-support-worker-meet-rosemary/

Why Join CSBS?

Paid training and development

Comprehensive induction

Buddy shifts

Ongoing learning and development

Clinical and behavioural support training

We value your time

Above-award rates for active overnight shifts

Sleepover allowances

Rosters released 3–4 weeks in advance

Wellbeing matters

Fitness Passport membership access

Employee Assistance Program (EAP)