Venue Support Consultant (MAX - Loyalty)

Venue Support Consultant (MAX - Loyalty)

• 508838

• Brisbane (Turrbal Country), QLD, Australia

• Customer Service

• Full Time - Fixed Term

The Role

Looking for a role where you can help venues get the most from their loyalty programs? You’ll join a supportive team that works closely with venues across Australia, helping them create better customer experiences and build confidence using loyalty solutions. This is a fast-paced role where strong relationships, practical problem solving, and collaboration make a real difference every day.

Your role, your impact

Working as a close-knit team, you’ll support our venues using MAX loyalty solutions (Wildcat, Alveo etc) and help them achieve the best results from their programs. You’ll balance training, support, and problem solving while working closely with internal teams to deliver a consistent customer experience.

Specifically, you will;

• Support venues with loyalty system enquiries and guidance

• Deliver training that builds confidence and system knowledge

• Troubleshoot issues and coordinate timely resolutions

• Manage onboarding activities and loyalty program changes

• Partner with internal teams to support venue success

• Maintain records of support activities and interactions

What you'll need to succeed

You enjoy helping customers, can stay calm when priorities change, and you take pride in finding practical solutions across both technical and operations issues. You build trusted relationships, communicate clearly, and work well with others to achieve positive outcomes.

• Experience in venue operations, loyalty or customer support, and an understanding of the impact Max products have on the profitability of a venue.

• Knowledge of, and experience using, Max Technology system, Wildcat, Alveo etc

• Ability to troubleshoot technical and operational challenges

• Strong capability managing competing priorities effectively

• Proven ability to build trusted relationships with venues and internally

• Strong communication skills with the ability to remain calm under pressure, diffuse a situation with empathy and give regular updates when providing a solution

• Ability to collaborate across teams for better outcomes

What's in it for you

We know that when we belong, we thrive. That’s why we offer:

• Time for moments that matter - from birthdays to cultural leave, flexible public holidays, and 5 days bonus leave

• 18 weeks paid parental leave for every new parent, no matter your role

• Ticketing to some of the country’s biggest racing and sports events.

• Access to our leading wellbeing app and programs to help you be your best

• A range of corporate discounts and special offers with leading retailers

• A diverse and inclusive culture where everyone belongs

Get to know us

MAX, part of Tabcorp, provides the expertise and services that keep Australia’s gaming venues performing at their best. From regulatory guidance to technical and operational solutions, we help hotels and clubs succeed - while championing safe and responsible gaming for every venue and community. With operations across thousands of venues nationwide, MAX is where you can make a real impact and belong where the action is.

Make your move

Ready to make MAX your home ground? Join a team that thrives on collaboration, inclusion, respect, and face to face connection. We welcome and support people of all abilities - if you need adjustments during the process, email Sign in to view email.