Service Advisor

Cox Motor Group

Date: 5 days ago

City: Southport, Queensland

Est. A$99,258 - A$108,766 / yr ⓘ

Contract type: Full time

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Service Advisor

Service Advisor

Southport

Posted 20-07-2026 Contract Full Time Salary OTE £33,500 per annum Hours 42.5 hours per week, Monday - Friday, alternative Saturdays Location Southport

An excellent opportunity for an experienced Service Advisor with the drive and enthusiasm to push the business forward. Working in the small but friendly and passionate team you will have the opportunity to develop your skills and learn more about the group.

This is your opportunity to join one of the largest family-owned dealership groups in the North West, with a sustained and energetic programme of growth. Our culture is entrepreneurial and fast paced, our vision is simply to have our customers at the heart of all we do. As a company whose culture is to promote from within, your opportunities are endless.

Main Purpose Of Job

To maximise service department profitability through the use of professional sales techniques, maximising customer awareness of all available workshop services.
To work effectively within the dealership team to ensure industry-leading standards of customer care and satisfaction at all times.

Service Advisor Job Role

You will be the first contact for the customer as they enter the dealership
Explain the repair process and then book the customers vehicles in
You must be able effectively sell products and services as well as making customer bookings
Communicating with the workshop technicians and customers to ascertain the level of work required and gain authorisation
To make the customers experience as enjoyable as possible, whilst providing the very highest level of customer service
Raise job cards and Provide customer estimates, according to company policy on schedules and pricing.
Calculate charges for all parts, labour and service repairs, ensuring the accuracy of charging structure.
Be able to meet all deadlines as set by Line Manager and company procedures.
Adhere to all Health & Safety, environmental and Company policies and procedures
Ensure accurate documentation for warranty work in line with requirements and dealership policy
Ensure jobs in progress are monitored, and report problems to Line Manager

Full Clean Driving Licence is essential

What You Get In Return

Salary is Dependent on Experience
Monthly performance-based bonus
23 days holiday plus bank holidays. Increasing every 5 continuous years of continuous service
Work Place Pension after 3 months
Friendly atmosphere
Professional development
Uniform provided
Car Benefit Scheme available after 6 months and meets criteria
Employee of the month reward scheme
Monthly Employee Competitions
Length of Service recognition events

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Note: Upon offer of employment we reserve the right to request a Criminal Records Bureau Disclosure at Standard level and this disclosure will include details of cautions, reprimands or final warnings as well as convictions.

Note: Please provide details in the message field of any convictions which are not spent under the terms of the Rehabilitation of Offenders Act 1974.

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