Business Analyst

FinXL

Date: 5 days ago
City: Macquarie Park, New South Wales
Salary: A$140,000 - A$150,000 / yr
Contract type: Full time

Job details

  • Posted23 July 2026
  • SalaryAU$140000 - AU$150000 per annum
  • LocationMacquarie Park
  • Job type Contract
  • Discipline Data & AI
  • Reference90M0712524_1784772924

Business Analyst

Join us as a Business Analyst and support a large transformation project in the telco space.

FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.

Join FinXL as a Business Analyst on a large transformation project and be deployed with a leading Telecommunications client on a 12-month contract in Macquarie Park.

Responsibilities

  • Drive customer segmentation and cohorting strategies to establish structured migration frameworks
  • Define functional business rules and end-to-end processes for network and system migration
  • Document customer notification workflows, complaints handling, and escalation structures
  • Assess IT system impacts and capture business requirements for system automation
  • Facilitate cross-functional workshops to align stakeholders on process designs and decision rules
  • Produce key BA artefacts, including BRDs, functional specs, process maps, and traceability matrices
  • Translate complex business needs into actionable specs for technology and operational teams

Key Skills & Experience

  • Minimum 6-8 years of experience as a Business Analyst on complex transformation or migration programs
  • Strong background in Telecommunications or managed services
  • Demonstrated experience designing and documenting end-to-end business and operational processes
  • Proven ability in customer segmentation, data analysis, and cohort model prioritization
  • Expertise defining business requirements across platforms like Salesforce, ServiceNow or SAP
  • Strong analytical and structured thinking skills with high attention to detail, risks, and dependencies

Engagement Details

  • 12 months fixed-term contract with FinXL
  • Deployed with a leading Telecommunications client
  • Hybrid working model with 3 days/week in the office in Macquarie Park

Next Steps

  • Apply now highlighting relevant skills and experience. Due to the high volume of applications only shortlisted candidates can be contacted.

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