Service Advisor

A1 Mechanical Servicing & Repairs – Cairns, QLD

At A1 Mechanical, we're building one of Cairns' leading independent mechanical workshops, and we're looking for the right person to join our team.

This isn't just a front desk position. We're looking for someone who enjoys helping customers, thrives in a busy environment and takes pride in keeping a workshop running smoothly.

You'll become an important part of a growing business where your ideas are valued, your contribution is recognised and there are genuine opportunities to grow your career.

About the Role As our Service Advisor, you'll be the first point of contact for our customers and play a key role in ensuring every job runs efficiently from booking through to vehicle collection.

Your Responsibilities Will Include

• Greeting customers and managing front counter enquiries
• Answering incoming phone calls and responding to customer enquiries
• Booking vehicles into the workshop
• Preparing quotations and invoices
• Coordinating daily workshop bookings
• Keeping customers informed throughout the repair process
• Processing payments and finalising completed jobs
• Maintaining accurate workshop records
• Providing exceptional customer service at every interaction

About You We're looking for someone who enjoys taking ownership of their work and genuinely cares about providing a great customer experience.

Ideally You'll Have

• Previous experience as a Service Advisor, automotive administrator or similar customer service role
• Excellent communication and interpersonal skills
• Strong organisational and time management abilities
• The ability to multitask in a fast-paced environment
• Good computer skills
• High attention to detail
• A positive attitude and willingness to learn
• The ability to work independently and as part of a team

Desirable (but not essential)

• Automotive industry experience
• Mechanical knowledge
• Parts interpreting experience
• Experience using workshop management software

Why Join A1 Mechanical? At A1 Mechanical, we're committed to creating a workplace where people enjoy coming to work and have the opportunity to build a long-term career.

We Offer

• Monday to Friday only – no weekend work
• Competitive salary based on experience
• Modern workshop with quality equipment and systems
• Supportive and friendly team environment
• Ongoing training and professional development
• Stable, long-term employment
• The opportunity to grow with a business that continues to invest in its people

Salary $70,000 - $80,0000 Super included

Salary will be negotiated based on your experience, skills and the value you bring to our team.

About A1 Mechanical A1 Mechanical Servicing & Repairs is a locally owned and operated workshop specialising in fleet maintenance, 4WDs and passenger vehicles.

Our reputation has been built on honest advice, quality workmanship and exceptional customer service. We're continuing to invest in our workshop, systems and people, and we're looking for someone who wants to be part of that journey.

Apply Now If you're looking for a long-term opportunity where you can make a genuine difference, we'd love to hear from you.

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For a Confidential Discussion About The Role, Contact

Rikki – 0407 922 200