Customer Service Officer

Public Sector People are partnering with a local government organisation to recruit for an Customer Support Officer.

Contract: Immediate Start

Hourly Pay Rate: $40 p/h + Super

Responsibilities

• Provide frontline customer service by responding to resident enquiries via phone, email, online channels, and face-to-face, ensuring professional and timely assistance.
• Resolve customer complaints and service requests by investigating issues, providing accurate information, and coordinating with relevant council departments.
• Process administrative tasks including data entry, application processing, record management, and maintaining accurate customer information in council systems.
• Promote council services, programs, and policies by providing residents with clear guidance and information about council procedures, facilities, and community initiatives.
• Monitor and improve customer experience outcomes by identifying service trends, escalating complex matters when required, and contributing to continuous service improvement initiatives.

Essential

• 2+ years experience in an administration support role within local government or working in a politically sensitive environment
• Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded

For a confidential discussion, please contact Chloe Dallimore at Sign in to view email

Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.

To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: https://www.publicsectorpeople.com.au