ICT Support Services Officer

Your Mission

Join a fast-paced IT environment where your technical expertise keeps our systems humming and our people connected. As the go-to tech troubleshooter, you’ll be the first line of defence against system issues, security threats, and user frustrations, making a real impact every day.

What You’ll Be Doing

• Deliver responsive L1–L2 support across desktops, systems, telephony, mobile devices, and AV systems.
• Administer user accounts, security policies, and configurations via Active Directory and Microsoft 365.
• Manage Exchange, Intune, Endpoint Configuration Manager, and MDM platforms.
• Troubleshoot network issues, hardware faults, and software bugs with precision and speed.
• Monitor and escalate cybersecurity threats, ensuring a secure digital environment.
• Collaborate on IT projects, audits, and continuous improvement initiatives.

Tech Stack You’ll Work With

• OS & Platforms: Windows 10/11, Windows Server, iOS, Android
• Tools: Active Directory, Group Policy, Exchange, Intune, PowerShell, Defender, Trend
• Apps: Microsoft 365, Endpoint Manager, AV systems
• Networking: LAN/WAN, DHCP, Printing Services, basic network troubleshooting

Why You’ll Love It Here

• Salary Packaging: Up to $15,900 tax-free + $2,650 for meals/entertainment + novated leasing.
• Wellbeing Support: EAP access
• Career Growth: Regular training, upskilling, and exposure to enterprise-level tech.
• Culture: Casual Fridays, inclusive team vibe, and a mission-driven workplace.
• Coffee Perks: Fuel your day with our in-house coffee machine, because great support starts with great coffee.
• Parental Leave: 16 weeks of paid leave.

Who You Are

• A tech-savvy problem solver with a passion for user support and system reliability.
• Experienced in help desk/service desk environments and enterprise IT tools.
• Skilled in troubleshooting across hardware, software, and networks.
• Cyber-aware and proactive about security best practices.
• A team player who thrives in collaborative, service-oriented environments.

Must-Haves

• Tertiary qualification in IT (Cert IV, Diploma or Degree).
• SA Driver’s Licence.
• DHS Working with Children Check.
• NDIS Worker Screening Check.

Why UnitingSA?

We’re a values-driven organisation making a real difference in the community. As part of our IDT team, your work powers the systems that support aged care, disability services, housing, and more. You’ll be part of something bigger-tech with purpose.

Ready to Apply?

Want to know more? Reach out to Nathaniel Mason, Senior Manager IT & Digital Transformation, on 08 8440 2207 for a confidential chat.

We welcome applications from all community members, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and people with all abilities and diversities.

You can review the Job Description by following the prompts to apply.

If you require any assistance in submitting your application, please do not hesitate to contact our Talent & Acquisition team on 08 8440 2120.

Applications close: Thursday 20th August 2026.

Our application process is mobile-friendly for your convenience.

We may close this ad early if we find the right candidate—so don’t wait!