Concierge | Links

Service Integrated Communities | Wollongong

The opportunity

As the Concierge – Customer Service Officer, you will be the first point of contact for residents, families, visitors and stakeholders, creating a warm, welcoming and professional experience. Based across our residential care homes and administration environments, you will play a vital role in supporting the day‑to‑day operations through reception and administrative services.

Working closely with site leadership, you will ensure smooth front‑of‑house operations while supporting a range of clerical and administrative functions. This includes managing communications, coordinating appointments, maintaining records, and assisting with financial and operational processes.

This role is ideal for someone who thrives in a people-focused environment, is highly organised, and takes pride in delivering exceptional customer service. Your ability to multitask, remain approachable, and maintain attention to detail will be key to success.

What you ’ ll bring

Essential

• At least 2 years previous experience in office administration
• Demonstrated knowledge of office procedures including cash handling and data entry
• Computer skills to intermediate level including the use of MS Office applications
• Demonstrated knowledge of computer hardware and basic trouble shooting skills
• Demonstrated high level of oral, written and interpersonal skills
• Ability to work autonomously and as an effective team member
• Demonstrated customer service skills
• An affinity with older people
• Current NSW drivers licence
• Understanding of WHS, equity and privacy principles

Desirable

• Tertiary qualification in office administration

What we offer

• Part-Time Position | average 11 hours per week
• Roster Requirement to work - Week 1 - Friday 0630-150 & Saturday 1500-2230, Week 2 - Saturday 0630-1500
• Opportunity to be the face of a purpose-driven organisation
• Not for profit salary packaging. Take advantage now and pay up to $18,550 less tax per year — meaning more money in your pocket
• Career break schemes, additional purchased leave and more
• Commitment to on-going professional and career development
• 24/7 access to mental, physical, social and financial support via the LifeWorks app

JOIN US

AND BE THE DIFFERENCE

We encourage Aboriginal and Torres Strait islander people, workers of all abilities, ages and people from culturally and linguistically diverse backgrounds to apply and join our community.

Are you keen? Then don’t delay applying. We review applications as we get them and will close the vacancy once we find the right person.

Got questions? You can contact Sign in to view email but please don’t send applications through email – we can’t accept them.

If successful, you may be asked to do a medical, National Criminal History Check or NDIS Worker Screening Check, and provide references.