Customer Service - Move Coordinator

We are seeking an enthusiastic and customer-focused

Move Coordinator to join our growing team based in our Canberra branch, Hume.

You will play a key role in supporting the movement of household goods for both domestic and international markets. Working as part of a collaborative team of Coordinators, you will help guide customers through one of life's biggest transitions, delivering a seamless relocation experience from start to finish.

This role does offer work-from-home flexibility following an initial training period in the office. In addition to work-from-home flexibility, Sirva also has other flexibility initiatives to support work-life-balance.

You'll be part of a supportive and experienced team that helps individuals and families relocate around the world. If you enjoy building relationships, solving problems, and making a positive difference in customers' lives, this could be the perfect role for you.

This role requires the successful candidate to obtain and maintain

Negative Vetting Level 1 (NV1) Security Clearance. Applicants must be Australian Citizens.

What’s involved?

As a Move Coordinator, you will be responsible for coordinating domestic and international household goods relocations while delivering exceptional customer service throughout the entire move process.

Acting as the primary point of contact, you will work closely with customers, client stakeholders, moving partners, and suppliers to ensure every relocation is managed smoothly and professionally.

Key Responsibilities

• Coordinate the packing, transportation, storage, and delivery of household goods and personal effects.
• Liaise with customers, clients, removal partners, and third-party suppliers to ensure seamless service delivery.
• Monitor and manage relocations through to final delivery.
• Arrange travel, transport, and accommodation requirements where applicable.
• Manage client documentation and establish accurate relocation records.
• Provide regular updates and proactive communication throughout the relocation journey.
• Follow up with internal branches and external suppliers for quotations, documentation, and move status updates.
• Identify customer needs and take appropriate action to deliver outstanding service outcomes.
• Meet service delivery KPIs and maintain high customer satisfaction standards.
• Work collaboratively with fellow Coordinators to support shared goals and customer success.

What You'll role?

• Experience in a customer service, administration, logistics, relocation, or coordination environment.
• Previous experience in customer service roles such as travel, hospitality, reception, administration, or similar customer-focused environments will be highly regarded. Experience within household goods moving, international relocation, mobility services, or government contracts is advantageous but not essential.
• Delivering exceptional customer service.
• Communication and relationship-building skills.
• Strong organisational and administrative abilities with excellent attention to detail.
• A proactive approach to problem-solving and managing competing priorities.
• The ability to communicate clearly and confidently with customers and stakeholders at all levels.
• A positive attitude, strong initiative, and a genuine team-player mindset.

Join Our Team!

If you are enthusiastic who thrives in a fast-paced environment and enjoys helping people through important life transitions and to become part of a global organisation dedicated to delivering exceptional relocation experiences for customers moving locally, nationally, and internationally.

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [email protected] and let us know the nature of your request and your contact information.