Digital Workplace Specialist | 12 Month Fixed Term Contract

Build smart, scalable digital solutions

12 Month Fixed Term Contract | Newcastle | Hybrid role

Help our users get the most from our digital tools

If you’re motivated by helping people work better, enjoy navigating complex business needs, and have a genuine curiosity for technology, this role is an exciting opportunity to shape the employee experience across NGM Group.

This role will strengthen our capability across Microsoft 365 services (Copilot, Teams, SharePoint Online, OneDrive). You’ll partner closely with the business to improve how work gets done through thoughtful design, strong governance, and practical, user-centred solutions. As a Digital Workplace Specialist, you’ll play a key role in shaping the employee experience (EX) by helping our people work smarter, collaborate seamlessly, and get the most from our digital tools.

You’ll support stakeholders end-to-end — from understanding business needs through to configuration, rollout, adoption, and ongoing optimisation —ensuring our digital workplace tools are effective, sustainable, and well-used by our ~2,000+ users.

What will your key responsibilities include?

• Deliver a seamless digital experience by supporting Microsoft 365 adoption, including OneDrive, Teams, inbox management, distribution lists, and AI tools like co-pilot.
• Troubleshoot issues, manage requests, and ensure workplace platforms operate smoothly in line with organisational standards.
• Collaborate with colleagues to understand their needs, provide guidance, and improve ways of working across the business.
• Identify opportunities to improve, optimise, or automate workplace processes and technology to enhance EX.
• Build strong relationships across cross functional teams to deliver consistent, people-focused solutions.
• Contribute to documentation, IT health assessments, compliance initiatives, and continuous improvement activities.
• Actively participate in migrations, platform enhancements, and change initiatives with an EX-lens—making sure changes meet user needs.
• Support change adoption by creating or contributing to simple, clear user guides, tips, and communication materials that help employees get the most out of new tools and features.

What are we looking for?

• Solid experience administering and supporting Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID, distribution lists, permissions, mail flow).
• Confident troubleshooting end-to-end M365 issues, including identity, access, sync, device behaviours, and collaboration features.
• Experience providing application support across enterprise tools, including diagnosing, analysing, and resolving user issues.
• Understanding of platform configuration, permission models, governance, and lifecycle management.
• Ability to support both cloud and on-premise integrations, especially during transitions or migrations.
• A positive, collaborative attitude and a genuine passion for improving the way people work.
• Strong customer focus with the ability to influence and guide colleagues, balancing business needs with employee experience.
• Excellent problem-solving, communication, and interpersonal skills, able to translate technical concepts for non-technical users.
• Comfortable working across diverse technologies and picking up new platforms quickly.

Why join us?

Beyond the expected perks that we’re proud to offer like fitness passports, corporate health insurance, and paid parental leave, we go the extra mile to offer benefits that truly enhance your work-life balance, career growth, and sense of belonging.

• Boredom? Never heard of it. We’re all about challenging, stimulating work that sparks innovation, fuels passion, and keeps you inspired every day.
• We’re all about bringing people together - whether it’s through open conversations, a culture of respect, or just having a laugh in a truly inclusive workplace.
• Learning never stops here. Whether it’s LinkedIn Learning, formal training, career coaching, study leave, or even a great podcast rec, we support every kind of growth—professional and personal.

As one of Australia’s largest customer-owned banks, we’re a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we’ve helped hundreds of thousands of Australians achieve home ownership and providing a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:

• Lead with heart – We genuinely care about achieving better outcomes for our customers and communities.
• Own the action – We build trust by doing things the right way, with honesty and transparency.
• Embrace opportunity – We look ahead, focusing on our strengths and expertise to challenge the status quo.
• Thrive together – By working as one, we create the best possible future for our customers and communities

And we’re just getting started. Join a team shaping the future of trusted banking and make a real impact where it matters most.

A note to recruitment agencies: We’ve got this role covered, so no need to get in touch! As such, we are unable to accept unsolicited CVs and will not be liable for any associated fees. Thank you for your understanding!

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a National Police Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.