Branch Lead

About the Role

The Branch Lead, will support the Branch Manager in the daily operation of the branch including product sales, member service, security, safety and ensuring the effective handling of Members' complaints in accordance with the Bank’s objectives. The Lead will ensure a superior member experience is delivered by promoting a sales culture through coaching, guidance and motivation and will work independently of the Regional Manager on an ongoing basis. You will provide leadership and supervision to the Everyday Banking team with an emphasis on staff competency and efficiency and may participate in business development activities and community affairs to increase the Banks' visibility and to enhance new and existing business opportunities in line with the strategic focus.

Key responsibilities

• Support the Branch Manager to manage and oversee daily operations and ensuring service excellence
• Monitor and supervise staff in delivering accurate, compliant, and member-focused service
• Fostering a culture of continuous learning and knowledge sharing across the team
• Maintain up-to-date knowledge of products and services across all AMB brands
• Mentoring staff to promote and cross-sell products in line with member needs and branch goals in line with AMB strategy and goals
• Monitor team performance and provide coaching and guidance as needed
• Ensure safety, security, and audit procedures are followed consistently
• Communicate updates and ensure staff have the tools and information to succeed
• Maintain excellence in reporting, compliance documentation, and feedback analysis
• Champion AMB’s values and help create a welcoming, high-performing business. Support the Regional Manager to achieve KPIs, monitor risk and operational controls (including section security, insurance limits, and KRIs), and implement procedural improvements to enhance efficiency and compliance

About You

You have a strong customer focus and a passion for supporting others. You thrive in collaborative environments and take pride in helping your team succeed. You’re organised, adaptable, and ready to step up when needed with professionalism and a positive attitude.

Skills and Qualifications

• Proven experience and successful track record in retail banking
• Demonstrated Consumer Lending Experience
• Strong communication and coaching skills
• Ability to manage change and support team development
• Solid organisational and time management abilities
• Intermediate Microsoft Office skills and accurate data entry
• A commitment to AMB’s culture and values, with a desire to lead by example
• FSR Tier 2 Accreditation

About TMBL

Teachers Mutual Bank Limited is one of Australia’s largest mutual banks.

For 60 years, we’ve been helping Australians achieve their financial goals while staying true to our purpose: banking for good.

As a 100% member-owned bank, our profits are reinvested to benefit our members, communities and the causes that matter most. Our commitment to social and environmental impact is embedded in everything we do - from the products and services we offer to the way we support our people and communities.

We’re proud to be a Certified B Corp, reflecting our commitment to high standards of social and environmental performance, transparency and accountability.

Across our five retail brands, we support more than 280,000 members, including many working in education, emergency services and healthcare — people who make a difference in communities every day.

When you join our bank, you’ll become part of a values-led organisation where passion, excellence, growth and sustainability guide the way we work. Together, we’re creating an inclusive culture, delivering great member experiences, and proving that banking can be a force for good.

How to apply

Please click the APPLY button and follow the prompts.

For a confidential conversation, please contact Sign in to view email.

Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.