Retail & Education Manager - ANZ

About Kendo

Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler. A play on the words “can do”, Kendo has become the hub of creativity and next generation beauty product development for global Sephora channels and selective retailers outside of Sephora.

Kendo is owned by LVMH, the world’s largest luxury group. The Kendo house of brands presently includes: Fenty Beauty, Fenty Skin, Fenty Hair, Fenty Fragrance and Ole Henriksen. Through original development, collaborations and acquisitions, the Kendo stable of brands will always be creative, inspiring and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, and great retail and direct-to-consumer partnerships.

Position Summary

As a pivotal member of the Commercial team, the Retail & Education Manager will be responsible for leading the Retail & Education team across ANZ, driving Retail sales as well as delivering key Education/Training initiatives with our key B&M retailers to support the continued growth of Kendo Brands.

The Retail & Education Manager will work closely with the Senior Commercial Manager to ensure that all Retail and Education strategies tie back to delivering on the ANZ KPI targets including Retail Sales, Wholesale Sales and Operating Profit. This role is focused on delivering strong commercial outcomes with key retail partners.

Job Responsibilities

KEY RESPONSIBILITIES INCLUDE

Driving Retail Sales & Delivering Effective Sales Strategies

• Responsible for driving retail sales across Australia and New Zealand for all Kendo brands
• Deliver yearly retail and education strategy for all Kendo Brands, aligning to overall retail sales KPIs, business objectives and retailer partnership needs
• Develop and execute effective retail sales strategies that drive retail performance across all Kendo Brands, constantly identifying new opportunities to drive sales growth through field insights, feedback and trends
• Partner closely with key internal Commercial and Marketing teams to align and collaborate on overall brand and sales ambitions, ensuring all retail and education strategies ladder back to the bigger picture
• Build strong, collaborative relationships with all levels of Retailer Field and Store Leadership to effectively implement sales strategies across store network
• Effectively manage Retail & Education Team to execute all local sale strategies including but not limited to support for new launches, new store openings, brand initiatives etc as well as reporting feedback and results
• Support escalation on instore support required across inventory, VM and maintenance requests
• Weekly/monthly retail sales reporting by region and door performance as well as providing key store insights, stock feedback and other field trends to effectively improve and optimize in-store performance
• Act as an ambassador for Kendo Brands, always maintaining a professional appearance and attitude both in person and across social channels
• Support instore selling and sales as required by the business

Education & Training

• Create and deliver best-in-class education content and initiatives through a diverse range of training platforms (classroom, digital, LMS and experiential)
• Maintain and sustain high level of engagement of retailer beauty advisors through education initiatives, including adapting execution based on changing business needs
• Lead education planning and execution of strategic marketing and education events, partnering closely with cross-functional teams to deliver strong commercial outcomes
• Effectively manage Retail & Education team to execute education and training activations per state
• Work closely with Global Kendo Brand and Education partners to ensure local education needs are met including requests for assets, content, gratis, swag items and other materials
• Managing all training assets, gratis allocations for ANZ region
• Manage yearly education and travel budgets, ensuring effective allocation and spend

Profile

ABOUT YOU Work Experience At least 5 years in a management/leadership role, preferably either multi retailer or beauty industry Extensive training and facilitation experience Strong sales experience and business acumen Experience managing remote team members highly desirable Attitudes & Behaviours Self-motivated, results-oriented, creative thinker and a strong ability to problem-solve Proven leader with flexibility to function in a fast-paced environment Strong ability to work independently and with a positive “can-do” Kendo attitude Skills Exceptional interpersonal (relationship-building) and communication skills, both written and verbal Must have extensive experience presenting in person and across social platforms Intermediate to advanced Microsoft Office Skills (Excel, PowerPoint & Word). Ability to travel (driver’s license essential) Strong time management, organizational and executional skills

Additional Information

CULTURE & BENEFIITS

• Opportunities for career growth and advancement not only within the Perfumes and Cosmetics division but also across the LVMH Group.
• Generous bi-annual product allowance.
• Discounted gym memberships.
• Birthday leave: additional paid leave to celebrate your birthday.
• Opportunities to give back through company-wide charity days.
• Access to employee assistance programs.

LVMH Perfumes and Cosmetics are dedicated to creating a workplace where diversity is valued and inclusion is a priority. We welcome applicants from all backgrounds and identities and are committed to fostering an environment where everyone feels respected, supported, and empowered to succeed.

Please note that only shortlisted candidates will be contacted, and you must have valid working rights in Australia to be considered.