Sr. Customer Service Executive - Network Operations & Support

Tata Communications

Date: 20 hours ago
City: South Melbourne, Victoria
Est. A$124,926 - A$147,635 / yr ⓘ
Contract type: Full time

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Mandatory Skills

  • 6 Years of experience in various transformational initiatives across service delivery and assurance space within Telecom domain
  • Expert in Industry best practices like ITIL, Six Sigma, Lean, Agile applications.

Roles and Responsibilities

  • Develop a Quality Management Framework for various functions.
  • Identify CTQ parameters and linkage to SLA/KPIs
  • Identify and lead transformational projects; and obtain approvals by providing business justifications.
  • Ensure enhance customer experience of customer and its end customers.
  • Priorities the projects and deliver a short-term and long-term roadmap for transformation based on complexity, benefits, investments, and time to realize those benefits.

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