Process Improvement Specialist

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Drive meaningful change as a Process Improvement Specialist. You'll help turn improvement opportunities into real business outcomes across IAG, supporting our CGU and WFI brands. Working closely with leaders and stakeholders, you'll identify priorities, implement process improvements, and build capability in Lean thinking and operational excellence. This is a role for someone who enjoys solving complex problems, influencing others, and seeing ideas through from analysis to delivery. You'll play a key role in helping teams work smarter, simpler and more effectively across the business.

This is a 12-month fixed-term opportunity based in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne) or Meanjin (Brisbane).

What You'll Do

• Lead the implementation of process improvement initiatives, translating identified opportunities into sustainable operational outcomes and measurable business benefits.
• Analyse current-state processes using Lean methodologies, process mapping techniques and digital tools to identify inefficiencies, risks and improvement opportunities.
• Facilitate workshops with stakeholders to prioritise improvement opportunities, design future-state processes and align solutions to business objectives.
• Conduct benefit analysis and develop recommendations that support operational efficiency, customer outcomes and business performance.
• Coach and mentor leaders in Lean principles, continuous improvement practices and process excellence capability.
• Partner across teams to embed change, support adoption and ensure process improvements are successfully implemented and sustained.

What You'll Bring

• Demonstrated experience delivering process improvement initiatives and implementing sustainable business change.
• Strong knowledge of Lean methodologies and continuous improvement practices.
• Experience influencing stakeholders and building capability across leaders and teams.
• Process mapping and process improvement analysis expertise, including BPMN or similar frameworks.
• Strong analytical skills with the ability to assess benefits, interpret data and make recommendations.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Sunday, 2 August 2026 11:59PM AEST

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to Sign in to view email for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.