Student Engagement Officer

The Industry School is seeking a highly organised and proactive Student Engagement Officer to join our team at our Toowoomba campus. This pivotal role will be the first point of contact for school administration and requires exceptional customer service skills, a keen eye for detail, and the ability to build positive relationships with students, parents, staff, industry partners and external stakeholders.

The successful applicant will have previous administration experience, ideally within a secondary school environment, and demonstrated knowledge of platforms and processes relating to TASS, QCAA, RTOs, TAFE and other training providers. The ability to work independently, use initiative, manage data accurately and maintain high levels of organisation is essential. Experience with Canva, Microsoft Sway and Facebook social media marketing will be highly regarded, as will a passion for supporting young people and contributing to a dynamic and professional school community."

Student Engagement

• Developing authentic relationships with young people, their families/carers, and community members to champion the delivery of The Industry School’s vision and culture.
• Maintaining young people records in the student management system and academic reporting.
• Providing consistent, confidential, and timely handling of sensitive student matters.
• Assisting with Rookies induction, handbooks, and onboarding processes.
• Monitoring and reporting student absences, leave requests, first aid and incident reporting.
• Supporting the successful delivery of industry immersion activities, excursions, tours and events.

Data, Reporting & Communication

• Maintaining valid, accurate and complete data in the QCAA and student management systems.
• Coordinating with the school team to ensure timely submission of assessment and reporting data.
• Generating reports and providing data insights to track progress toward QCE eligibility.
• Ensuring compliance with QCAA policies, deadlines, and data integrity requirements.
• Communicating with students and families regarding certifications and records management.
• Assisting in training staff in the use of QCAA and student management systems, and processes.
• Managing incoming calls, emails, and visitors, to provide exceptional customer experiences.

Administration

• General administrative tasks eg receipting payments, managing mail, coordinating couriers and deliveries.
• Supporting facilities bookings, rooms and fleet vehicles.
• Providing administrative support to the school team and the business services team back up during peak periods.
• Undertaking basic finance and ordering tasks e.g., purchase orders, stationery and consumable supplies.
• Assisting with event coordination e.g., parent information nights, graduations and industry showcases.
• Supporting Work Health and Safety (WHS) activities such as lockdowns, evacuations, and drug testing.
• Contributing to the continuous improvement of systems and internal processes.

The flexibility to provide occasional support outside normal hours to assist with and attend events, will be required from time to time.

Desired Skills and Experience

About You

Essential

• Experience in a front office or administration role.
• Strong organisational and time-management skills in a fast-paced environment.
• High-level communication and interpersonal skills.
• Proficiency in Microsoft Office, high attention to detail and strong customer service focus.
• A discrete, and professional manner, and ability to always maintain confidentiality.
• Current Blue Card (Working with Children Check).
• First Aid/CPR certification or ability to obtain.
• Valid driver licence.
• Right to work in Australia.
• Ability to demonstrate The Industry School values.

Desirable

• Proficiency in administrative or school management systems (e.g. TASS).
• Experience in the education or training sector.
• Qualification in administration or business.

To Apply

If this role has sparked your interest, please Apply Now

Applications Close: Friday 7 August 2026

Please note: Interviewing may commence prior to the closing date on receipt of application. Candidates are therefore encouraged to apply as soon as practicable.

For further information or a copy of the Position Description, please contact Wendy Mifsud at Sign in to view email

All young people who come to The Industry School have a right to feel and be safe. We are committed to the safety and wellbeing of all young people. We are committed to providing a child safe and child friendly environment, where young people are safe, feel safe and are able to actively participate in decisions that affect their lives. We have a zero tolerance for child abuse and other harm. All teaching candidates must be QCT registered. All other candidates must hold entitlement to work in Australia and a current working with children check. Successful candidates will be subject to relevant background checks, including a police check, to determine suitability and ensure compliance to working with children legislation. All candidates are subject to the requirement to disclose any information relevant to your eligibility to engage in activities including children.to working with children legislation. All candidates are subject to the requirement to disclose any information relevant to your eligibility to engage in activities including children.