Customer Tool Service Representative - 6-month Contract

Turn service moments into lasting customer relationships

As a Customer Tool Service Representative, you’ll strengthen Hilti’s customer relationships by managing repair quotations, service communications, and After Market Service operations with speed, care, and commercial impact. You’ll help deliver an excellent end-to-end repair journey, support service-to-sales opportunities, and contribute to continuous improvement across the Tool Service Centre.

What You'll Do

• Process repair-related quotations in a timely manner, including repair, trade-in, Fleet, and service-to-sales options.
• Communicate clearly with customers, channel partners, sales teams, and internal stakeholders to support a high-quality repair journey.
• Provide technical and product advice, resolve repair-related customer care notes, and support complaint handling through to customer acceptance.
• Coordinate Premium Tool Pool and Tools on Demand administration, including returns, stock movements, invoicing queries, SAP tasks, and process improvements.
• Support daily AMS operations, repair order monitoring, Lean and 5S practices, and a safe, clean workplace through Hilti health and safety procedures.

What You’ll Bring

• A passion for delivering excellent customer service and building trusted relationships across internal and external stakeholders.
• Clear communication skills and the confidence to work across functions and levels of the business.
• Working knowledge of SAP and Microsoft Office, with an understanding of service operations, quotations, and repair processes.
• Strong prioritisation, problem-solving, and commercial thinking, with the ability to identify improvements and act proactively.
• A positive team mindset, commitment to continuous improvement, and willingness to keep learning about products, processes, and customer solutions.

What’s In It for You

• A key role within a high-performing After Market Service operation
• Opportunities to develop technical, commercial, and customer service expertise
• Exposure to cross-functional collaboration with sales, technicians, and product teams
• Ongoing learning, development, and networking opportunities
• A supportive team culture focused on safety, continuous improvement, and shared success
• The chance to make a real impact on customer experience and operational performance

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.