Qantas Business Rewards Sales Consultant

This is a Qantas Business Rewards Sales Consultant role with Qantas based in Mascot, NSW, AU

== Qantas ==

Role Seniority - mid level, junior

More about the Qantas Business Rewards Sales Consultant role at Qantas

Qantas Business Rewards Sales Consultant

• Join a high-performing sales team focused on driving growth for Qantas Business Rewards
• Deliver phone-based sales and best-in-class customer engagement through meaningful, data-led conversations

Qantas Business Rewards (QBR) helps Australian businesses turn travel and everyday spend into meaningful value. Members earn Qantas Points on eligible flights and with a wide network of partners, enjoy savings on travel and lounge access, and access exclusive offers. Points can be redeemed for flights, upgrades and more, benefiting both the business and its people. Backed by a team focused on data‑driven engagement and insight, QBR makes business travel smarter and more rewarding.

As a Qantas Business Rewards Sales Consultant, you’ll be conducting outbound phone calls to Qantas Business Rewards customers to drive revenue, product education and engagement, using data to uncover opportunities. You’ll champion the program’s value, the strength of Qantas’ flying proposition and connect customers with tailored offers and products, and monitor results to deliver stronger engagement.

Your Responsibilities

• Conduct outbound sales calls with business owners and travel arrangers, building trust, rapport and lasting relationships.
• Achieve KPIs across sales engagement, program usage, call quality and customer satisfaction.
• Communicate the value of Qantas Business Rewards and use product knowledge to educate customers and drive engagement.
• Use open questioning to understand customer needs, identify opportunities and recommend relevant products and services.
• Maintain accurate CRM records and follow established processes.
• Stay adaptable in a fast-paced, target-driven environment while contributing to a positive team culture.
• Participate in product training, sales coaching and team performance initiatives.

You’ll Have

• 3–5 years’ experience in outbound telephone sales or account management.
• Engaging phone manner, with the ability to generate interest, build rapport and reduce churn.
• Resilience, energy and a positive mindset in a high-performance, customer-first team.
• Proven ability to achieve sales and customer satisfaction targets.
• Strong communication, discovery and relationship-building skills.
• Commercial acumen, with the ability to interpret and act on data insights.
• Strong attention to detail, organisational skills and ability to manage multiple priorities.
• Proficiency in Microsoft Office; CRM reporting or Salesforce experience desirable.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Qantas team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

• Conducting outbound sales calls
• Achieving KPIs
• Communicating program value

Key Strengths

• Outbound telephone sales experience
• Strong communication skills
• Commercial acumen
• CRM proficiency
• Microsoft Office skills
• Organisational skills

Why Qantas is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Qantas not with Hatch.