Triage Clinician

Complex Triage Team | Better Health Network (BHN)

SACS Level 4 | Full-time, 12-month opportunity

Make a real difference from the very first conversation

At Better Health Network (BHN), we believe everyone should be able to access the right support at the right time. As a Triage Clinician, you'll play a critical role in helping people with complex needs connect to the service that will have the greatest impact on their health and wellbeing.

Working within our Resilient Communities Program, you'll be the important first point of contact for clients, ensuring they receive timely, person-centred support and are connected to the most appropriate service from the outset.

About The Role

This is a dynamic and rewarding role for an experienced clinician who enjoys problem-solving, complex assessment and helping people navigate services.

You Will

• Conduct triage and screening for clients with complex needs
• Assess risk, needs and service suitability to determine the best pathway for care
• Support first-call resolution and reduce wait times for clients
• Coordinate referrals and appointments across a range of programs
• Work closely with clinical teams, Service Access and Support, and external referrers
• Help improve referral pathways, service design and intake processes
• Contribute to training and capability-building across frontline teams

Services currently within scope include Mental Health, Counselling, Family Violence, Community Health Nursing, Community Connections and Indigenous Access programs.

About You

You're an experienced clinician who can quickly build rapport, assess complex situations and confidently navigate service systems.

You'll Bring

• Qualifications in mental health, counselling, psychology, alcohol and other drugs (AOD), social work or a related discipline
• Significant experience triaging clients with complex needs in a community setting
• Strong assessment, risk identification and decision-making skills
• A client-centred, strengths-based approach
• Excellent relationship-building and stakeholder engagement skills
• The ability to work independently while collaborating effectively across multidisciplinary teams
• Resilience, adaptability and strong organisational skills

Highly regarded

• Membership of a relevant professional association
• Knowledge of community services across Melbourne's south-east

Why Join BHN?

About

At BHN, you'll be part of a values-driven organisation that is passionate about creating positive change in the communities we serve. You'll enjoy:

• Salary packaging benefits to increase your take-home pay
• Flexible work arrangements where operationally appropriate
• Ongoing professional development and training opportunities
• Supportive leadership and a collaborative team culture
• Meaningful work that contributes to community safety and wellbeing
• Employee wellbeing initiatives and access to EAP support

Location

Based primarily at our South Melbourne site, with occasional travel to other BHN locations as required.

Ready to Make a Difference?

If you're passionate about supporting behaviour change, promoting accountability, and helping create safer outcomes for women, children and families, we'd love to hear from you.

Applications close: 5pm Monday 10 th August 2026. Applications will be assessed as received, so early applications are encouraged.

If you have enquiries about the role, please reach out to Gemma Fitzgerald, Program Manager, Resilient Communities at Sign in to view email

We value Accountability, Collaboration, Respect, and Courage, and we strive to create an inclusive environment that welcomes people from all backgrounds, including those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse, and LGBTQI+ communities.

Pre-employment checks include reference checks, National Police Check, Working with Children Check and evidence of right to work in Australia.