Case Worker - Service Navigator

SACS Level 4 | Fixed-Term Full-Time

Be the trusted connection that helps people thrive

We're looking for a compassionate and proactive Case Worker – Service Navigator to join our Connected Communities – Homelessness & Complex Care Team.

Working onsite at Park Towers, South Melbourne, you'll build trusted relationships with residents, providing practical support, advocacy, and service navigation that helps people improve their wellbeing, maintain housing stability, and strengthen their connection to the community.

About The Role

This is a unique site-based role where you'll become a visible and trusted presence within the Park Towers community. Working from a strengths-based, trauma-informed approach, you'll proactively engage residents, identify emerging needs, and provide early intervention, advocacy, brief case management, and coordinated support.

You'll assist residents to access health, housing, mental health, disability, aged care, welfare and community services while promoting independence, social inclusion, and improved quality of life.

Park Towers, South Melbourne

9am – 5pm Weekdays | Full-Time

Every conversation has the potential to change someone's future.

What You'll Be Doing

• Build positive, trusted relationships with residents through regular onsite engagement.
• Provide assessments, brief case management and service navigation.
• Support residents to access housing, health, mental health, welfare, disability and aged care services.
• Advocate for residents and coordinate referrals across multiple service providers.
• Identify risks early and provide timely intervention and support.
• Facilitate community activities that strengthen social connection and wellbeing.
• Collaborate with internal teams, housing providers and external agencies.
• Maintain accurate case notes and contribute to coordinated care planning.

Who This Role Is Perfect For

This opportunity is ideal for someone who:

• Enjoys building genuine relationships within diverse communities.
• Is passionate about social justice, inclusion and improving health outcomes.
• Thrives in community-based, autonomous and relationship-focused work.
• Brings empathy, resilience and sound judgement when supporting people with complex needs.
• Wants to be part of a collaborative team making a tangible difference every day.

What You'll Bring

• Tertiary qualifications in Social Work, Psychology, Community Services or a related discipline.
• Experience supporting people experiencing homelessness, social disadvantage or other complex needs.
• Strong case management, advocacy and service coordination skills.
• Excellent communication and relationship-building abilities.
• Knowledge of health, housing, welfare and community service systems.
• Ability to manage competing priorities while maintaining a person-centred approach.

Join Us!

At Better Health Network, You'll Be Part Of An Organisation Committed To Improving Health, Wellbeing And Social Connection Across Our Communities. We Offer

• Work within a supportive multidisciplinary community health team.
• Salary packaging benefits to increase your take-home pay – up to $18,550 on everyday living expenses such as mortgage, rent, meals and holidays.
• Novated leasing and 17.5% annual leave loading.
• Professional development, regular supervision and career progression opportunities.
• Meaningful work that creates lasting change for individuals and communities.
• Additional salary packaging options including work-related expenses, self-education and superannuation.
• Access to fleet vehicles for work-related travel.
• Employee Assistance Program for you and your family.

Ready to make an impact?

If you're passionate about empowering people, strengthening communities and delivering person-centred support, we'd love to hear from you.

Please include a cover letter outlining your experience supporting people with complex needs and what motivates you to work in community health.

For Further Information, Please Contact

Shyleen Magejo

Team Leader – Homelessness & Complex Care

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About The Connected Communities – Homelessness & Complex Care Team

The Homelessness & Complex Care team works alongside people experiencing homelessness, housing instability and other complex challenges to improve wellbeing, strengthen community connections and increase access to essential services. Through assertive engagement, advocacy, service navigation and coordinated support, we help people overcome barriers, build independence and create pathways to long-term stability.

We value Accountability, Collaboration, Respect and Courage, and are committed to creating an inclusive workplace that welcomes people from Aboriginal and Torres Strait Islander, culturally and linguistically diverse, LGBTQIA+, and all community backgrounds.