Complex Care Case Manager

SACS Level 5 | Part-time or Full-time Position available

Make a real difference where it matters most

We are seeking a Case Manager to join our Complex Care Team, working within our Community Building Program .

About The Role

This is a site-based role delivering person-centred, trauma-informed case management services to residents at Park Towers, South Melbourne. The role involves working with individuals experiencing complex and often chronic support needs, providing assertive engagement, advocacy, care coordination, and service navigation to enhance wellbeing, housing stability, social inclusion, and access to community supports.

You will support people to access both immediate supports and longer-term systems including NDIS and My Aged Care to promote sustained wellbeing, stability, and independence.

Park Towers: 9am – 5pm Weekdays only days as per your contract

This is hands-on, values-driven work that makes a substantial difference every day.

What you’ll be doing

• Deliver holistic, person-centred case management for clients with complex needs
• Conduct comprehensive assessments and develop individualised case plans
• Provide outreach and engagement in community-based settings
• Advocate for clients across health, housing, legal and social support systems
• Support clients to build capacity, independence and self-determination
• Coordinate referrals and facilitate warm connections to long-term supports
• Respond to and manage crisis situations with care and professionalism
• Maintain high-quality documentation and contribute to program reporting
• Work collaboratively with internal teams and external partners

Who this role is perfect for

This Role Is Ideal For Someone Who

• Has a great attitude, genuine empathy, and a strong willingness to learn and grow
• Thrives in complex, fast-paced environments and adapts easily to change
• Enjoys outreach work and building trusting relationships over time
• Is passionate about social justice, equity and community-led care
• Wants to develop their skills while being supported by an experienced, values-driven team

What you’ll bring

• Tertiary qualifications in Social Work, Psychology, Community Services or a related field
• Experience in case management with people experiencing complex and multiple disadvantages
• Strong assessment, planning, advocacy and coordination skills
• Excellent communication and relationship-building capability
• Ability to think critically, manage competing priorities and respond in crisis
• Understanding of the social determinants of health and service systems

Join Us!

Be part of an organisation creating positive, lasting impact in local communities. At BHN, you’ll enjoy:

• Work within a multidisciplinary, community-based health team
• Salary packaging benefits to increase your take-home pay - up to $18,550 on everyday living expenses such as mortgage, rent, meals, and holidays.
• Novated leasing and 17.5% annual leave loading
• Professional development + supervision tailored to your career stage.
• Deliver meaningful work that contributes to the wellbeing of our community.
• Options to salary package beyond the FBT cap, including: Novated leasing, Work-related expenses, Self-education, Additional superannuation
• Access to fleet vehicles for all work-related travel
• Employee Assistance Program – confidential support for you and your family
• Strong partnerships across health, housing and community sectors

Ready to make an impact?

Please include a cover letter outlining your experience in complex case management and what draws you to working in community health.

For Further Information, Please Contact

Shyleen Magejo – Team Leader Homelessness & Complex Care | Sign in to view email

About

About the Homelessness & Complex Care Team

The Complex Care Team is a highly specialised team of case managers who work with individuals from marginalised and vulnerable communities experiencing multiple and intersecting challenges. Operating within a high-acuity environment, the team provides intensive, person-centred, and trauma-informed case management to clients with complex needs, including homelessness, mental health concerns, substance use issues, family violence, social isolation, and involvement with multiple service systems. Through assertive outreach, engagement, advocacy, and coordinated care, the team supports clients to improve stability, wellbeing, safety, and access to appropriate services and opportunities.

We value Accountability, Collaboration, Respect, and Courage, and we strive to create an inclusive environment that welcomes people from all backgrounds, including those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse, and LGBTQI+ communities.