Application Support Software Engineer-Canberra

One of our federal Government clients is seeking to engage Application Support Software Engineer for Canberra

Please note Candidate must have NV1 Security clearance

Initial contract duration-12

Months

Extension -24 Months

Location of work- Canberra,

Working arrangements-Onsite

Key duties and responsibilities

Job Specific role description

Responsibilities will include, but are not limited to:

• Provide systems administration, monitoring and level 2 and level 3 technical support.
• System monitoring and reporting, including ongoing process improvements to enhance operational availability and reliability.
• Investigate and resolve technical issues, providing technical assistance to stakeholders as required.
• Escalation of problems and incidents with vendors, ensuring problems are fully documented within the relevant reporting systems.
• Serve as technical resource for assigned projects and BAU activities to deliver technical solutions and outcomes, including support of testing activities.
• Installation/deployment of software updates, patches and fixes in line with procedures and processes, including change management.
• Create and maintain system and operational documentation, including the creation and maintenance of Knowledge Based Articles that can be followed by level 1 support officers.
• Adhere to established safety, security and quality standards.

Skills/Levels

• Delivery and operation - Technology Management - Application Support (ASUP) - Level 5
• Delivery and operation - Technology Management - System Software (SYSP) - Level 4
• Delivery and operation - Service Management - Problem Management (PBMG) - Level 5

Essential criteria

• 1.• Strong technical skills and experience with application troubleshooting, diagnosing, testing and resolving customer issues.
• 2.• Experience with scripting languages (PowerShell) and task automation.
• 3.• Intermediate Transact SQL (T-SQL) skills and strong experience with SQL database products.
• 4.• Experience working with software development teams and understanding of the Software Development Life Cycle.
• 5.• Knowledge of ITIL Incident, Problem, Change and Release Management processes.
• 6.• Strong problem-solving skill with the ability to resolve complex technical issues.

Desirable criteria

• 1.• Windows server and Linux administration skills.
• 2.• Release automation using Azure DevOps or similar tools.
• 3.• Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk.
• 4.• Strong communication (verbal and written) and interpersonal skills.

If you would like to apply for the above role, then please send y our updated resume with Cover Let ter to Sign in to view email m.au