Senior Technical Officer

• Senior IT Support role with short term contract
• 2 Months contract
• No Payroll Fees | Easy Online Timesheet | 2 Pay Runs per Week

Looking for - Senior Technical Officer - Brisbane

Your New Company

Join a leading QLD State Government department that is dedicated to delivering improved customer services, digital technology solutions, and data-driven outcomes for Queenslanders. The department offers a collaborative and inclusive working environment where technology plays a key role in supporting business operations and enhancing service delivery. Employees are encouraged to contribute innovative ideas while enjoying flexible working arrangements and excellent career development opportunities.

Your New Role

As the Senior Technical Officer (AO4), you will be responsible for providing Tier 1 and Tier 1.5 ICT support across enterprise Microsoft environments. You will deliver both on-site and remote support, investigate and resolve technical incidents, manage ICT configurations, and contribute to the delivery of end-user computing projects. You will monitor and maintain ICT environments, create and update technical documentation, support service improvement initiatives, and provide practical guidance and training to end users. The role will also involve mentoring team members, applying IT service management processes, and ensuring service delivery meets agreed service levels and organisational standards.

What you will need to succeed

Proven experience supporting enterprise Microsoft Windows desktop and end-user computing environments.

Strong experience with Microsoft Endpoint Configuration Manager (MECM/SCCM) and ICT environment management.

Experience providing Tier 1 and Tier 2 technical support, incident investigation, troubleshooting, remediation, and escalation.

Knowledge of ServiceNow and ITIL-based service management processes.

Ability to prioritise workloads, manage multiple tasks, and meet service level requirements.

Strong technical documentation skills, including the creation of knowledge base articles, procedures, and support documentation.

Excellent communication and stakeholder engagement skills with a customer-focused approach.

Experience providing end-user training and mentoring colleagues within a support environment.

A current C Class Driver Licence will be highly regarded.

What you will get in return

In return, you will secure a rewarding opportunity within a respected QLD State Government department where your technical expertise will directly contribute to reliable and effective ICT services. You will work with modern technologies in a supportive team environment, gain exposure to enterprise-scale ICT operations, and benefit from flexible working arrangements, competitive remuneration, professional development opportunities, and the chance to make a meaningful impact for Queenslanders.

What you need to do now

If you're interested in this role, click 'APPLY NOW' to forward an up-to-date copy of your CV, or call now (Himanshu Gupta - +61 (07) 3243 3014 / Sign in to view email

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.