Client Support Officer

• Adelaide (Head Office), SA, Australia, 5000

• Direct Care & Clinical Services
• Operational & Infrastructure Support

• Permanent Part-Time

At Uniting Communities, we believe everyone deserves to thrive and feel connected. Are you passionate about making a difference in the lives of older Australians? We’re looking for an experienced Client Support Officer to play a significant role in ensuring the successful delivery of high-quality services in our areas of Veterans Home Care and Community Aged Care.

Key Responsibilities

• Efficient and responsive end-to-end rostering of clients in Community Aged Care service registration categories, ensuring consistent and timely service delivery.
• Primary day-to-day contact for clients and contractors of a shared caseload of clients, building strong relationships and addressing needs with professionalism and care.
• Proactively escalate incidents or concerns to ensure client safety and service quality.
• Provide flexible support across general rostering and administrative tasks, contributing to smooth team operations and a high standard of client care.
• Please find the position description attached here - Position Description - CAC Client Support Officer.pdf

What you'll bring

• Demonstrated experience in working effectively with a diverse range of client groups.
• Understanding of and experience working with older people.
• Knowledge of community aged care services support services available.
• Proven ability to effectively negotiate with key stakeholders and provide positive solutions to problems.
• Cert III in Business Administration (or similar) or equivalent experience in the workforce.
• Experience utilising Care Management System such as AlayaCare would be highly regarded.

Why Join Us?

• Make a tangible impact supporting older people to live independently and safely at home
• Be part of a supportive and passionate team delivering meaningful services
• Opportunity to contribute to program growth, innovation, and quality improvements.

Your Application

Please attach a cover letter addressing the Position Description and a current resume including the names of 2 referees.

Uniting Communities is an equal opportunity employer committed to a safe, inclusive workplace. We welcome applications from people of all backgrounds, including people with disabilities, Aboriginal and Torres Strait Islander peoples and those from culturally and linguistically diverse communities.