IAM Service Delivery Manager

Kaizen Global Technologies

Date: 10 hours ago

City: Brisbane, Queensland

Est. A$135,736 - A$159,705 / yr ⓘ

Contract type: Full time

Lead end-to-end IAM service delivery, ensuring SLA compliance, governance, and operational excellence.
Manage stakeholder relationships, customer engagement, and communication across business and technical teams.
Drive continuous improvement initiatives through automation, process optimization, and service enhancements.
Oversee risk management, compliance, audit readiness, and adherence to organizational security standards.
Support technology modernization, transformation programs, and strategic roadmap execution.

Strong expertise in Identity & Access Management (IAM) and Cyber Security Governance.
Experience with IT Service Management (ITIL), SLA management, and operational governance.
Knowledge of automation, reporting, compliance, and continuous service improvement practices.
Understanding of enterprise security technologies, cloud platforms, and IAM solutions such as CyberArk, Saviynt, and Microsoft Entra ID.
Excellent leadership, stakeholder management, problem-solving, and communication skills.

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