Business Services Support (level 1 - 2)

AI Job Summary

• Provide first point of contact, ticket triaging, follow-ups on overdue tickets, and basic troubleshooting.
• Support Microsoft 365 (Outlook, Teams, SharePoint Online, OneDrive, Windows 11, M365 Apps, Entra ID, Intune).
• Relevant tertiary ICT qualification (or working toward one); highly desirable.

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Role Type

• Permanent
• Full-time
• Other

Pay Rate

$65,000 AUD – $75,000 AUD (Annum)

Bodycare Workplace Solutions is part of the Pacific Health Group, a family of companies working together to support and uplift the wellbeing of communities across Australia and New Zealand.

The Role

Our Melbourne office is seeking a keen and helpful Business Services Support (level 1) professional to provide front-line IT support with excellent customer service and communication. You will be one of the IT team’s go-to people for troubleshooting, resolving IT issues as they arise and escalating user /service requests via a ticketing system, liaising with vendors and employees alike. We’re looking for a real go-getter who can liaise with the services team and provide support on applications as well when needed.

This entry-level position is ideal for someone beginning their career in IT. We welcome applications from recent graduates or candidates with equivalent experience who are motivated to build their technical skills and gain hands-on experience.

Main responsibilities

• Provide level 1 IT support: ticket triaging, follow-ups on overdue tickets, basic troubleshooting, printer / driver installation etc
• Light documentation development
• Backup monitoring

The benefits of working with us

• Annual budget set aside for professional development / study
• Fun, collaborative team that will work with you to help you grow
• Great team culture with regular social events
• Well-being initiatives: flu vaccination, access to EAP services, wellbeing webinars and workshops

The ideal candidate

• Relevant tertiary ICT qualifications
• A minimum of 1 year’s relevant experience is beneficial (entry-level applicants considered)
• Approachable and friendly
• Good communicator with exceptional people skills

Next steps

If you think you have the experience and can-do attitude to join a team and organisation that rewards your worth, apply now!

Confidentiality is assured.

If you’re passionate about making a difference and eager to bring your energy and creativity to a team that values Proactivity, Innovation, Integrity, and Communication, we want to hear from you! At Bodycare, we support one another, embrace change, and foster an environment where every voice is heard.

Company Overview

The Occ Health Group’s mandate is to improve the health, safety and wellbeing of employees across all organisations globally. To our core, we believe that all employees (blue and white collar), have the right to come to and leave work injury free every day. Businesses that fall under the umbrella of the Occ Health Group include: Bodycare Workplace Solutions, My Occ Health Record, Bodycare Workplace Solutions New Zealand, Bodycare Work and Healthworks Australia. Together this collective of businesses are able to provide clients globally with end to end industry leading occupational health and data storage solutions.

Position Description

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