Business Services Support Officer

AI Job Summary

• At least five years’ experience in payroll processing and finance administration.
• Hands-on Employment Hero payroll processing, including reconciliations and Single Touch Payroll (STP) reporting.
• Sound knowledge of Australian payroll legislation, Modern Awards and the National Employment Standards.

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Role Type

• Permanent
• Full-time
• Mid-Level

Pay Rate

$40 AUD – $45 AUD (Hour)

Business Services Support Officer

Full Time | Hybrid Role | Sunshine Coast Based

Play a key role in keeping our people, payroll and business operations running smoothly!

At SHEPHERD, we work alongside councils and government clients to deliver meaningful outcomes for communities. Behind that work is a team that keeps our people, systems and finances running accurately and efficiently.

We’re looking for an experienced Business Services Support Officer who takes pride in getting the details right, providing responsive support and keeping essential payroll, finance and administration functions and processes moving.

What you’ll be responsible for

• Process payroll accurately and in a timely manner, including employee setup, leave, superannuation, reconciliations and Single Touch Payroll reporting
• Respond to payroll enquiries and support compliance with legislation, Awards, the National Employment Standards and organisational procedures
• Support accounts payable and receivable functions, invoice processing, bank transactions, reconciliations and general ledger activities
• Assist with month-end and year-end financial administration in collaboration with the Finance Coordinator
• Maintain accurate business systems, records and information across Employment Hero, SharePoint and other business applications
• Coordinate asset register administration, including acquisitions, transfers, disposals and depreciation schedules
• Provide practical administrative support including meetings, minutes, registers, document management and business reporting
• Working closely with the Business Services, Human Resources and Finance teams to provide continuity during peak periods and leave
• Identify opportunities to improve systems, processes and service delivery across the organisation

What sets you apart

You’re an experienced business services professional who enjoys working across payroll, finance administration and broader corporate support. You’re organised and confident in managing competing priorities without compromising accuracy or service.

Ideally you will have:

• Certificate IV or higher in Business, Accounting, Finance or a related discipline
• At least five years’ experience in payroll processing and finance administration
• Hands-on experience processing payroll in Employment Hero, including payroll reconciliations
• Experience with Single Touch Payroll and sound knowledge of Australian payroll legislation, Modern Awards and the National Employment Standards
• Experience supporting accounts payable, accounts receivable and financial reconciliations
• Confidence using Xero, Dext, Budgetly, ProWorkflow or comparable integrated business systems
• Advanced Microsoft Office skills, particularly Excel, with the ability to analyse and present data
• Strong organisation, communication and customer service skills, along with a high level of attention to detail, integrity and discretion when handling confidential information
• The ability to work autonomously and stay connected in a hybrid environment
• A current Class C Driver’s Licence and ability to obtain a National Criminal History Check

Why SHEPHERD and why this role is different

Meaningful contribution – your work supports the people and systems behind projects that directly impact and strengthen communities

Variety – a broad role spanning across payroll, finance administration, systems, records and business support

Hybrid flexibility – a mix of office-based and remote work

Trusted responsibility – you’ll be relied on to manage essential processes accurately and proactively

Supportive team – work closely with practical, collaborative people who value reliable service and continuous improvement

Competitive rates – $40 – $45 per hour (based on experience and qualifications) plus Super and additional allowances.

If you’re an experienced business services professional who values accuracy, service and being part of a capable team, we’d like to hear from you.

Our team will review applications as received, and preferred candidates will be contacted. SHEPHERD reserves the right to close this advertisement early if a suitable candidate is identified. If you are interested, we encourage you to apply as soon as possible.

Position Description

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