Audio Visual & Smart Building PoE Coordinator

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves

We are seeking an experienced Audio Visual & Smart Building PoE Coordinator to join our team. This position is responsible for providing comprehensive technical support for AV conference spaces, Power over Ethernet (PoE) powered smart building systems including lighting, as well as environmental sensors and IoT devices. The candidate will provide support to ensure proper availability and functionality of all AV and PoE systems, equipment, and spaces, while delivering rapid-response troubleshooting expertise. This is a client-facing role requiring close collaboration with clients, their customers, and cross-functional technical teams.

Key Responsibilities include

Audio Visual Systems Support

Provide white-glove technical support for internal, customer, and C-level executive meetings

Demonstrate strong working knowledge of video conferencing services including Microsoft Teams, Zoom, WebEx, and Cisco Webex platforms

Bring technical expertise and guidance for the deployment and operation of Crestron Flex, Polycom VTC codecs, and Cisco collaboration endpoints

Proactively monitor and manage conference room booking systems

Review standard setup specifications for meetings and conferences

Contact clients to ensure proper setup of configurable rooms per specifications (table layout, airwall operations, technology configuration including microphones and projection)

Ensure cleanliness, temperature, and functionality of conference rooms

Maintain conference room standards for signage, equipment, and seating

Respond to client requests promptly and professionally

Smart Building PoE Systems Support

PoE Lighting Systems

Support and maintain PoE lighting infrastructure including Molex, MHT, and Igor systems

Troubleshoot PoE gateways, drivers, sensors, switches/panels, and fixtures

Perform routine and proactive testing to ensure functionality of equipment before use

Monitor and manage lighting control systems and respond to sensor-related issues

Execute firmware upgrades on PoE lighting components following established procedures

Utilize diagnostic tools for troubleshooting and system validation

General Technical Support

Perform electronics troubleshooting to determine and localize system problems

Maintain audio/video devices and associated wiring

Create and manage support tickets in Enterprise Service Platform (ESP/ServiceNow)

Conduct daily monitoring procedures to ensure smooth operation of smart building systems

Execute RMA (Return Merchandise Authorization) processes for defective equipment with vendors

Maintain accurate as-built documentation and asset records

Ensure consumables and attic stock are properly managed and available

Communicate maintenance or repair needs to appropriate technical teams

Documentation & Compliance

Review and interpret as-built documentation including RCP drawings, patching schedules, and gateway schedules

Maintain equipment inventory and update asset management systems

Follow established Standard Operating Procedures (SOPs)

Document troubleshooting steps and resolutions in ticketing system

Sound like you? This is what we’re looking for:

2 years' experience in a client/customer service-oriented environment, preferably in a corporate conference center or smart building environment

2+ years of hands-on experience with Microsoft Office in an office environment

Familiarity with integrated AV systems

Familiarity with Power over Ethernet (PoE) technologies and IoT devices

Strong working knowledge of video conferencing platforms (WebEx)

Familiarity with PoE standards

Basic understanding of building automation and control systems

Electronics troubleshooting skills with ability to determine and localize problems

Ability to read and interpret technical drawings, wiring diagrams, and system schematics

CTS (Certified Technology Specialist) certification

DSP Programming certification (BIAMP, QSC)

What you can expect from us

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number REQ524163

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.