Customer Service Executive

• Sales & Customer Support
• Manage customer enquiries and provide accurate quotations
• Support the sales team through lead qualification and opportunity generation
• Build and maintain strong customer relationships
• Deliver outstanding customer service at every touchpoint

Order Management

• Review customer orders for accuracy and compliance
• Process orders through various platforms including EDI, eCommerce and manual channels
• Verify order information and provide customer confirmations
• Proactively monitor deliveries and communicate updates to customers

After-Sales Service

• Respond to customer order-related enquiries
• Manage customer complaints and coordinate resolutions with internal teams
• Process returns, credits, repairs, and replacement requests
• Support customer satisfaction initiatives and follow-up activities

Digital Transformation

• Promote digital ordering platforms and self-service tools
• Support customers in adopting online sales and ordering solutions
• Contribute to continuous improvement initiatives and process efficiencies

About YouTo be successful in this position, you will bring:

• Minimum 3 years' experience in customer service, internal sales, sales support, or order management
• Previous experience within manufacturing, industrial, engineering, electronics, or distribution environments
• Strong communication and relationship-building skills
• Excellent attention to detail and organisational skills
• Ability to manage multiple priorities in a fast-paced environment
• A proactive and customer-centric approach
• Strong Microsoft Office skills
• Experience with ERP systems and SAP (ideally S3/S4 Hana)
• Knowledge of electrical, electronic, or industrial connector products is advantageous but not essential

Our client is a globally recognised leader in industrial connectivity solutions, supporting customers across a wide range of industries as they embrace digital transformation, automation, IoT, and advanced technologies. Due to continued growth, they are seeking a proactive and detail-oriented Customer Service & Sales support specialist to join their Australian team.

• What's on Offer?
• Join a globally respected industry leader
• Collaborative and supportive team environment
• Exposure to innovative technologies and digital transformation initiatives
• Career development opportunities within an international organisation
• Stable and growing business with a strong reputation in the market
• Competitive salary package