Senior Manager Information Technology Operations

The Place for Talent

About the opportunity

At Charter Hall, our technology team plays an important role in helping our people do their best work and supporting the way we connect people, capital and opportunities. As Senior Manager, Technology Operations, you’ll lead the teams and partners who keep our technology environment secure, reliable and easy to use - helping the business move at pace, manage risk well and continue creating better futures.

How you’ll make an impact

• Create a better technology experience for our people by leading reliable, practical and human-centred service delivery across Charter Hall’s national locations.
• Keep the business moving with confidence by improving the resilience, stability and security of our infrastructure, cloud, workplace technology and collaboration services.
• Use automation and smart operations to lift performance by reducing manual effort, improving visibility and helping the team focus on higher-value work.
• Partner closely with vendors, Cybersecurity and Risk to strengthen controls, manage operational risk and make sure our technology environment is secure, scalable and ready for growth.

What you’ll bring to the team

• Future focused capabilities including self-awareness, resilience, agility and generosity.
• An ability to work in a fast-paced environment with strong time management skills, initiative and an ability to prioritise.
• Significant experience (>10 years) leading technology operations in a multi-site organisation, with accountability for service delivery, infrastructure, cloud, workplace technology, vendors, budgets and operational risk.
• A proven record of improving service reliability, employee experience and operational maturity using clear measures, practical standards and continuous improvement.
• Experience leading incident, problem, change, release, request and configuration management practices in a way that improves control without creating unnecessary complexity.
• Strong understanding of modern infrastructure and workplace environments, including cloud services, networks, identity, endpoint management, collaboration platforms, monitoring and automation.
• Experience partnering with cybersecurity teams to embed secure operations, remediate risks and support audit, compliance, business continuity and disaster recovery requirements.
• Commercial discipline across budgets, consumption, licences, contracts, service levels and technology lifecycle planning.
• Strong vendor management experience, including managed service performance, escalation management, contract outcomes and partner accountability.
• Demonstrated ability to lead teams through ambiguity, set expectations, coach people, build capability and create a practical service culture.

Benefits that matter

Our people share in our success. From employee share ownership to career development, we back our people for the long term.

• Wealth: Short and long-term incentives, salary continuance and crisis insurance, employee securities and salary packaging.
• Family: 20 weeks paid primary carers leave, 10 weeks secondary carers leave, parental transition support, school holiday programs.
• Well-being: Sonder 24/7 EAP, Tuesday breakfasts, wellbeing leave, WELL-accredited workplaces and AIA Vitality.
• Learning: On-the-job experiences, 24/7 online learning, mentoring and coaching.
• Leave: Birthday leave, purchased leave, volunteer leave, career breaks, fertility leave, and wellbeing leave.
• Community: Pledge 1%, volunteer leave, workplace giving and dollar matching.

Why Charter Hall

As Australia’s leading diversified property funds manager, we bring together scale, expertise and a strong performance track record to deliver for our investors. What sets us apart is our active approach – managing funds, assets, leasing and development across Office, Industrial & Logistics, Retail, Diversified and Social Infrastructure to unlock long-term value.

We’re always looking ahead, exploring new ways to connect people, capital and opportunity. Backed by an entrepreneurial, collaborative and customer-focused culture, Charter Hall is a place where talented people can step up, contribute and make an impact.

Learn more: https://www.charterhall.com.au/

Ready to join us? Apply now or reach out confidentially to Alex Smout (Sign in to view email) to help shape what’s next.