Scheduling Administrator

AI Job Summary

• Experience answering and handling telephone/email enquiries in a customer service environment.
• Experience managing schedules for field employees and monitoring/controlling work orders and job requests.
• Experience liaising with clients and plumbers.

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Role Type

• On-site
• Permanent
• Full-time
• Entry Level

About NPS

As one of AFR’s Top 100 Fastest Growing Companies, a dual winner of the Victorian Training Awards for Apprenticeship Development ‘22 & ‘23 and a leader in our chosen fields New Plumbing Solutions (NPS) is seeking a reliable and experienced Scheduling Administrator.

From humble beginnings NPS has grown to a national organisation with circa 300 staff. At NPS we provide high-quality services for industry, government, and water authorities with significant growth in emerging areas of digital metering and IoT device management.

About The Role

Due to company growth, we are seeking a proactive customer service person to oversee various contracts in our metering connections team.

Located in Laverton, this dynamic role involves managing schedules for field employees in a fast-paced environment.

• Handling and addressing inquiries across our inbound and outbound customer service channels

• Monitoring, controlling, and managing work orders and job requests.

• Daily management of schedules.

• Data entry and reporting.

• Assisting field staff with enquiries.

• Liaising with clients and plumbers.

• Complete jobs-management and invoicing requirements as required

• Assisting with the processing of quotations

• Administration and ad hoc duties

• Conduct work reviews and audits for quality improvement purposes

• Follow up on incomplete or problematic jobs to ensure completion and customer satisfaction

About You

You will enjoy working in a fast-paced friendly team who pride themselves on delivering great customer services we want to hear from you!

As part of our busy team, you will need to have:

• Experience in a Customer Service environment, answering and handling telephone/email enquiries.
• Strong interpersonal skills.
• Flexibility and adaptability.
• Ability to multi-task and prioritise effectively
• Ability to problem solve in a fast-paced environment.
• Strong attention to detail
• Excellent time management skills and proven ability to prioritise your workload.

What’s On Offer

Join a growing business with many career pathways and opportunities. You will join a team of really supportive people who give a sh*t and play as a team!

We recognise the great work our people do and hold monthly business updates where we celebrate success with morning teas and lunches.

• The opportunity to join a great team of like-minded people.
• Competitive remuneration package commensurate with experience.
• Great team culture and development opportunities.
• Investment in your training.
• Free parking on site.
• Reward and recognition programs.
• A genuinely friendly and supportive team.

38-hour week – Initial hours 9am-5pm. 100% site-based role.

New Plumbing Solutions are passionate about providing equal employment opportunities and embracing diversity. If this role sounds like you, check out our website www.newplumbing.com.au to find out more about us or click Apply.

Company Overview

Established in 2009, NPS provides high quality, safety-first plumbing maintenance and civil works for water and sewerage to government and commercial customers. NPS operates as a structure with four divisions – Plumbing Maintenance, Civil & Trenchless, Water Metering and New Connections. Customer service excellence is at the heart of our culture. It’s the cornerstone of the NPS ‘way’. We understand our presentation and the way we conduct ourselves in the community directly reflects our customers.