Manager Payroll

Manager Payroll ( Job Number: 260000Q2 )

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

About the role

This is a unique opportunity to lead RACQ's payroll function through a significant period of transformation, driving operational excellence, compliance, and innovation across end-to-end payroll services. Leading a high-performing team, you'll partner with HR, Finance, and key stakeholders to modernise systems, enhance processes, and deliver an exceptional payroll experience for our people.

• Lead RACQ's end-to-end payroll function, ensuring accurate, timely, and compliant payroll delivery across the Group while championing a customer-focused employee experience.
• Drive payroll transformation and continuous improvement initiatives, optimising systems, processes, controls, and reporting to enhance efficiency, compliance, and operational performance.
• Lead, develop and empower a high-performing payroll team, fostering a culture of accountability, collaboration, capability development, and service excellence.
• Partner with HR, Finance and key stakeholders to provide expert payroll guidance, manage legislative compliance, mitigate risk, and support strategic business objectives.
• Oversee payroll governance, reporting and financial controls, including reconciliations, statutory remittances, audits, payroll tax, superannuation obligations, and annual compliance reporting.

What You'll Bring

• Proven experience leading payroll operations within a large and complex organisation, with the ability to manage, develop and inspire a high-performing payroll team.
• Strong knowledge of payroll legislation, taxation, superannuation, Awards, Enterprise Agreements, and remuneration frameworks, with a track record of ensuring compliance and mitigating risk.
• Demonstrated expertise in payroll systems, process optimisation, and continuous improvement initiatives, with experience driving operational efficiency and service excellence.
• Exceptional stakeholder management skills, with the ability to build trusted partnerships across HR, Finance, and the broader business while delivering a customer-focused employee experience.
• Diploma qualification in a relevant discipline and 5+ years' payroll leadership experience; experience with iChris/Chris21, Australian Payroll Association membership, Certified Payroll Specialist accreditation, or tertiary qualifications in Business or Accounting will be highly regarded.

Why join RACQ?

RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we’re built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We’re evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you’ll find a flexible, inclusive workplace where everyone is valued, supported and empowered to thrive. Learn more about our culture and our commitment to diversity and inclusion at https://www.racq.com.au/about-us

Why you’ll love working at RACQ

At RACQ, we support your work, wellbeing and career through benefits that matter.

• Free RACQ roadside assistance from day one Enjoy complimentary RACQ Everyday Roadside Assistance, renewed annually.
• Exclusive employee discounts Access discounts across RACQ products and partner offers including banking, insurance, solar, vehicle care, retail and travel.
• Wellbeing that goes beyond the basics Take advantage of onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance.
• Flexibility that works for real life Our weFLEX approach supports balance, performance and collaboration—whether you’re working from home, the office, or a mix of both.

Explore all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits

Ready to apply to do good stuff daily?

Successful candidates will be asked to complete background checks to progress their application.

Adjustments & Support

We’re committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to Sign in to view email a confidential and supportive conversation or visit http://www.racq.com.au/about/careers/our-recruitment-process

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Work Locations

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113