Product (UX/UI) Designer

Our Client

Our client is a large Australian government organisation responsible for delivering a broad range of digital, regulatory and customer-focused services across New South Wales. Employing thousands of professionals across multiple business divisions, the organisation supports millions of customers annually through the delivery of innovative digital platforms, regulatory services and modern technology solutions.

With significant investment in digital transformation, the organisation is modernising legacy systems, improving customer experiences and delivering secure, accessible and scalable digital services. Working within a collaborative and agile environment, employees have the opportunity to contribute to projects that deliver meaningful outcomes for the community while working alongside experienced multidisciplinary teams.

Why Contract With Us

At Charter Diligence, we go beyond just placement — we support our contractors with practical benefits that reflect real-life needs. All contractors engaged through us have access to early cash advances on approved timesheets, offering flexibility in cases of unforeseen expenses or cash flow challenges. Unlike traditional labour hire providers, we understand that life doesn’t always align with a pay cycle — and we're here to help when it matters most. Well, ask your mates if they’re already a Charter Diligence Contractor — chances are, they’re already benefiting from the support we provide.

About The Role

We are seeking an experienced UX/UI Designer to join a major digital transformation program focused on delivering contemporary, user-centred digital products and services. Working within an agile delivery environment, you will collaborate with cross-functional teams to design intuitive digital experiences that simplify complex business processes and improve customer outcomes.

This position offers the opportunity to influence product direction from discovery through to delivery, balancing customer needs, accessibility standards and technical requirements to create engaging and practical digital solutions. You will play a key role in shaping user experiences across multiple digital platforms while contributing to the continuous improvement of design practices and product delivery.

Role: Product (UX/UI) Designer

Location: Parramatta and Sydney CBD

Daily Rate: $950.00 + Super

Start Date and Duration: ASAP - 11 month contract

Working Arrangement: Hybrid

Key Responsibilities

• Lead end-to-end UX and UI design activities across discovery, design, testing, implementation and continuous improvement.
• Conduct user research, stakeholder interviews and usability testing to understand customer needs and identify improvement opportunities.
• Develop customer journey maps, service blueprints, personas, user flows and interaction models.
• Design wireframes, prototypes and high-fidelity interfaces using Figma.
• Create accessible, intuitive and engaging user experiences aligned with recognised accessibility standards and best practice.
• Collaborate closely with Product Managers, Business Analysts, Developers and delivery teams throughout the product lifecycle.
• Facilitate design workshops, ideation sessions and co-design activities with business stakeholders and end users.
• Present design concepts, research findings and recommendations to project teams and senior stakeholders.
• Maintain and contribute to design systems, reusable components and UX standards to ensure consistency across digital products.
• Translate complex business and regulatory requirements into simple, customer-focused digital experiences.
• Support agile ceremonies including sprint planning, backlog refinement, showcases and retrospectives.
• Analyse customer feedback, analytics and usability insights to continuously optimise digital products.
• Ensure designs consider technical feasibility, scalability, privacy and security requirements.
• Champion human-centred design principles and advocate for best-practice UX methodologies across delivery teams.
• Stay informed of emerging UX trends, accessibility requirements and digital design innovations.

About You

• Demonstrated experience designing digital products from concept through to delivery within complex enterprise or government environments.
• Advanced proficiency in Figma, including prototyping, design systems and high-fidelity interface design.
• Strong understanding of user-centred design methodologies, design thinking and human-centred design principles.
• Experience conducting user research, usability testing and interpreting customer insights.
• Ability to create user journeys, personas, information architecture and interaction design artefacts.
• Experience working within Agile or Scrum delivery environments alongside multidisciplinary teams.
• Strong understanding of accessibility standards including WCAG and inclusive design practices.
• Excellent communication, stakeholder engagement and presentation skills with the ability to influence decision-makers.
• Strong problem-solving, analytical thinking and attention to detail.
• Experience working with digital transformation, enterprise applications, CRM platforms or workflow solutions will be highly regarded.
• Exposure to AI-enabled products, automation initiatives or intelligent workflow solutions is desirable.
• Relevant qualifications in UX Design, Human-Computer Interaction, Interaction Design, Digital Design or a related discipline will be highly regarded.
• Ability to manage multiple priorities while delivering high-quality outcomes within project timeframes.
• Full Australian working rights are essential. Sponsorship is not available for this opportunity. Applicants must hold unrestricted Australian work rights, permanent residency, Australian citizenship or a long-term valid work visa permitting full-time employment.

Application Process

Due to the high volume of applications and the limited submission timeframe, we may not be able to contact all applicants. This is not a reflection of interest, but a result of operational constraints. As part of mandatory government contract requirements, priority will be given to candidates who have completed all necessary compliance checks. For applicants with privacy concerns regarding work rights verification submission, documents may be presented in person at our local offices for sighting.

We encourage candidates who are passionate about making a difference and possess the necessary experience and skills to apply. Please apply to this job post or submit your CV along with a cover letter detailing your qualifications and interest in the role to Sign in to view email. For confidential inquiries, contact our recruitment team at (02) 7208 7776 (Sydney), (03) 9001 7776 (Melbourne), (07) 3866 7776 (Brisbane), or (08) 6118 7776 (Perth).

Charter Diligence is an equal-opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of their background. Join us and be part of a team that is shaping the future of the industry.