Team Leader, Housing Support Programs

Team Leader – Housing Support Programs

Better Health Network (BHN) | St Kilda | Full-Time

Are you an experienced people leader with a passion for housing, homelessness, and community support services? Join Better Health Network (BHN) and lead a dedicated team making a real difference in the lives of people experiencing, or at risk of, homelessness.

As a not-for-profit organisation, Better Health Network supports people and families at different stages of life and works with communities to strengthen health and wellbeing. We believe that better health and wellbeing is built around community.

About The Role

As the Team Leader, Housing Support Programs, you'll provide operational leadership to a multidisciplinary team delivering housing and homelessness services across Southern Metropolitan Melbourne. You'll oversee day-to-day service delivery, support staff to manage complex client needs, and help ensure people receive high-quality, person-centred support that promotes long-term housing stability and wellbeing.

Based at the Victorian Pride Centre in St Kilda, you'll work closely with the Program Manager and a range of internal and external stakeholders to drive service excellence, strengthen team performance, and contribute to continuous service improvement.

What You'll Be Doing

• Leading and supporting a team of case managers, support workers and lived experience workers.
• Overseeing intake, assessment, case management and housing pathways for individuals and families.
• Supporting staff to manage complex needs, risk and crisis situations.
• Driving quality service delivery, workforce development and team performance.
• Building strong partnerships with community organisations, housing providers and government stakeholders.
• Contributing to service planning, reporting, compliance and continuous improvement activities.

About You

You'll be a confident and supportive leader who is passionate about helping people and creating positive outcomes for vulnerable communities.

To Be Successful, You'll Bring

• A tertiary qualification in health, health management, social work, or a related field.
• Experience leading teams within health, housing, homelessness, or community services.
• Strong leadership, coaching and people management skills.
• Excellent communication, problem-solving and relationship-building abilities. A commitment to person-centred, culturally safe and trauma-informed practice.
• An understanding of service delivery, compliance and funding requirements within community services.

Why Join BHN?

At BHN, you'll be part of a values-driven organisation committed to accountability, collaboration, respect and courage. You'll have the opportunity to lead a passionate team, build meaningful community partnerships and contribute to positive outcomes for people experiencing housing insecurity.

We Offer

• Salary packaging benefits
• Flexible work arrangements
• Professional development opportunities
• Supportive and collaborative leadership
• The opportunity to make a genuine impact in the community

If you're ready to lead a dedicated team supporting people experiencing housing insecurity and homelessness, we'd love to hear from you.

Applications close: 5pm Monday 10 th August 2026. Applications will be assessed as received, so early applications are encouraged.

If you have enquiries about the role, please reach out to Stav Stathopoulos, General Manager, Mental Health & Community Services at Sign in to view email

We value Accountability, Collaboration, Respect, and Courage, and we strive to create an inclusive environment that welcomes people from all backgrounds, including those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse, and LGBTQI+ communities.

Pre-employment checks include reference checks, National Police Check, Working with Children Check and evidence of right to work in Australia.