Service Desk Specialist

Service Desk Specialist || 3 Months Contract || Looking for Immediate Joiner or with 1 Week Notice || $375/Day+ Super

Role: Service Desk Specialist

Location: Ballarat Central VIC

Contract: 3 Months Contract

Notice: Preference for Immediate Joiner

We are seeking an experienced Service Desk Specialist to provide frontline IT support across a diverse customer environment. You will be responsible for troubleshooting Microsoft technologies, supporting hardware devices, and delivering exceptional customer service.

Key Responsibilities

• Provide Level 1/2 support via phone, email, and ticketing systems.
• Troubleshoot issues across Microsoft 365, Windows 10/11, Outlook, Teams, Active Directory, and Azure AD.
• Support and maintain laptops, desktops, printers, mobile devices, and peripherals.
• Investigate and resolve technical incidents and service requests within SLA timeframes.
• Collaborate with internal support teams to ensure seamless service delivery.
• Maintain accurate documentation and identify opportunities for service improvement.

Required Skills & Experience

• Proven experience in a Service Desk, Desktop Support, or IT Support role.
• Strong knowledge of Microsoft technologies including Windows, Microsoft 365, Active Directory, Teams, and Exchange Online.
• Hands-on experience with hardware troubleshooting and device support.
• Experience using ITSM/ticketing tools (ServiceNow, Jira, etc.).
• Excellent communication, customer service, and problem-solving skills.

What you need to do now: If you're interested in this role send your updated CV at Sign in to view email

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply!