IT Support Officer

Talent

Date: 4 weeks ago
City: Adelaide, South Australia
Est. A$115,773 - A$127,329 / yr ⓘ
Contract type: Contractor

Overview

We’re looking for a customer-focused

Level 1 Service Desk Officer to provide first-line IT support via phone and email. You’ll log, triage and resolve issues, complete basic

Active Directory tasks, and escalate more complex incidents while maintaining ownership through to closure.

Experience

  • Previous experience in a Service Desk / Helpdesk / IT Support role (Level 1)
  • Proven customer service skills (confident, calm, professional under pressure)
  • Experience working to processes and SLAs in a ticketing environment

Technical (Level 1)

  • Strong troubleshooting across Windows desktop environments
  • Support of Microsoft 365 (e.g., Outlook, Teams, OneDrive)
  • Active Directory exposure: password resets/unlocks, basic user/admin tasks, access requests (as approved)
  • Ability to write clear ticket notes and follow troubleshooting steps / knowledge articles

Communication & approach

  • Excellent clear verbal and written communication
  • Good time management (can prioritise and handle multiple tickets)
  • Comfortable escalating when needed and keeping users informed
  • Prioritising customer service

Nice to have

  • ITIL Foundation (or familiarity with incident/request/problem concepts)
  • Exposure to common service desk tools (e.g., ServiceNow or similar)

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