Student Services & Experience Officer - Accommodation

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. Working in our University Partnerships Australasia (UPA) division you’ll be part of a team supporting Navitas’ portfolio of colleges, campuses, and offices.

The Student Services & Experience Officer – Accommodation (SSEO-Accommodation) role ensures student experiences remain at the heart of Navitas English’s operations. Through providing a high-level of student support and administration services and gathering and sharing student feedback with the Student Services & Experience Manager (SSEM), the SSEO-Accommodation guarantees students receive a welcoming and high standard of service throughout their period of study with Navitas English.

Qualifications

Essential

• Commitment to providing a high standard of customer service with previous experience in a busy environment
• Strong customer service focus when dealing with potential clients
• Culturally sensitive and patient with an approach to understand student/ customer needs
• Ability to work within a team and independently
• Excellent written and verbal communication skills
• Highly organised with the ability to multitask and prioritise work
• Proficient in MS Office
• High school certificate or higher

Desirable

• Knowledge of the English language industry
• Experience in an administration role
• Experience in accommodation administration
• Experience using a student management system
• A second language

Additional Information

What we offer

An attractive remuneration package will be negotiated with the successful candidate. The Navitas Group offers outstanding long-term career opportunities within Australia and abroad, and is values driven and an equal opportunity employer.

How to apply

Alex Cadman Director, Centre Operations Sign in to view email

Applications close midnight Sunday September 6th 2026

Successful applicants require working rights in Australia and will be subject to relevant pre-employment checks.

Navitas strives to be a workplace that promotes diversity, flexibility and equal employment. As such, we invite experienced candidates of all ages, people with a disability and Indigenous Australians to apply.