Contact Center Cyara Test Lead

XPT Software

Date: 3 weeks ago
City: Melbourne, Victoria
Est. A$133,664 - A$154,465 / yr ⓘ
Contract type: Full time

Job Details

Must Have Skills

  • Understanding of the Contact Center domain
  • 5+ years of total experience
  • 2+ years of hands-on Cyara experience
  • Strong experience with:
    • Cyara Velocity
    • Cyara Pulse
    • Cyara Cruncher
    • Cyara Automated Regression Testing

o Voice and Digital Channel Automation

Nice to Have Skills

Detailed Job Description

  • Experienced Cyara Automation Tester to support the testing and validation of enterprise Contact Center as a Service (CCaaS) platforms. The ideal candidate will have expertise in using Cyara Velocity, Pulse, and Cruncher to automate customer journey testing across voice, IVR, digital, and omnichannel customer service environments.
  • The role will work closely with Solution Architects, Business Analysts, Developers, and Business Stakeholders to ensure high-quality customer experiences across contact center technologies and integrations.

Minimum Years of Experience: 5+ Years of experience

Certifications Needed: None

Top 3 responsibilities you would expect the Subcon to shoulder and execute

· Interact with Implementation / Support teams

· Provide test strategy, test plan, test cases, and execute tests

· Activities compatible with the skill set of a test lead under the direction of the project manager.

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