Customer Success Specialist

About the Role

Our client is looking for a Customer Success Consultant to join their growing organisation. You’ll own a defined territory, spend meaningful time onsite with customers, and play a key role in improving school outcomes through strong relationships, practical guidance and proactive support.

Key Responsibilities

• Own and grow relationships with a portfolio of customers across your territory
• Deliver onsite visits, workshops and stakeholder sessions to support product adoption
• Guide customers through best-practice usage and help solve workflow challenges
• Identify risks and intervene with practical solutions
• Work closely with internal teams (support, product, leadership) to advocate for customer needs
• Maintain strong account rhythm: planning, follow-ups, and outcome tracking

Skills & Experience

• A highly engaging communicator who builds trust quickly (in person and on the phone)
• Experience in Customer Success, Account Management, Implementation, Training, or Client Services (SaaS/tech exposure ideal)
• Comfortable presenting, training, and facilitating sessions with diverse stakeholders
• Strong organisation skills and the ability to manage a territory-based schedule
• Comfortable with regular travel (including multi-day trips; up to 3 nights away at a time)
• Ability to work in environments involving children/schools (background checks may apply)

This role requires someone who is confident dealing with people, has excellent problem solving skills, and thrives on being “in the field” rather than behind a desk.

Contact

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