Operations Manager

Operations Manager

Hybrid | Australia (Or anywhere in APAC)

About Litecard

Litecard is a B2B mobile wallet platform. We give brands and retailers the infrastructure to run loyalty programs, memberships, and vouchers natively in Apple Wallet and Google Wallet, with no app required. Our clients span retail, automotive, sport, hospitality and QSR, and we operate across Australia and New Zealand, Southeast Asia, and the UK and Europe.

About the role

We are looking for an Operations Manager to own how Litecard runs day-to-day. As we scale across three regions, this role makes sure work moves cleanly between sales, customer success and engineering, that commitments are met, and that the business operates to a consistent standard wherever the work happens.

This is a broad, hands-on role with real decision-making authority. You will report to the CEO and work closely with our regional leads.

Key responsibilities

Operating rhythm

• Own the weekly and monthly meeting cadence across sales, customer success and engineering
• Set and publish weekly priorities, and review outcomes against them
• Maintain a single source of truth for open work, with clear owners, deadlines and next steps

Cross-functional delivery

• Own the handoff from sales to delivery, making sure opportunities are technically scoped before close
• Surface blockers early and work with teams to resequence or reprioritise
• Support customer success with clear escalation paths and structure around customer issues

Quality and standards

• Review customer-facing documents, contracts and commercial materials before they are issued
• Hold consistent standards across regions, allowing for local requirements where they genuinely differ

Commercial and financial operations

• Own invoicing accuracy and billing processes across multiple customer and contract types
• Manage payroll administration for employees and contractors, plus vendor management
• Coordinate with external accountants and legal advisers

People and systems

• Run onboarding and offboarding, including employment documentation and tooling access
• Own internal tooling, systems and access management
• Build and maintain practical playbooks for recurring processes

What you will bring

• 5+ years in operations, business operations or a similar role within B2B SaaS or technology
• Hands-on experience owning operational detail directly, not only managing a team that does
• Strong written communication and a high attention-to-detail standard, particularly on commercial documents
• Confidence holding colleagues and senior stakeholders accountable to commitments
• Experience coordinating across multiple regions and time zones
• A track record of working autonomously in a remote environment

Nice to have

• Experience in loyalty, payments, martech or retail technology
• Familiarity with Jira, Slack, Google Workspace and CRM administration
• Practical use of AI tools to reduce operational workload

What makes this role different

You will have genuine authority. You set operational priorities, restructure meetings that are not working, resequence work to clear blockers, and can hold a deal from closing on delivery-readiness grounds. Pricing, hiring and legal commitments sit with leadership. Beyond that, the operation is yours to run.

Working with us

Partially remote, with reliable overlap across ANZ, SEA and UK/EU time zones. Tell us your base location and the hours you can commit to.

Hiring process

An initial call, a short paid practical exercise based on a real operational scenario, and a final interview with our leadership team. We move quickly.

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