Claims Administrator

Claims Administrator – South-East Melbourne

Location: South-East Metropolitan Melbourne, VIC

Company: BGIS, Community Housing and Property Services

Employment Type: Permanent Full-Time, Hybrid

Working Hours: Core Business Hours

*Multiple Positions Available

We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across property, infrastructure and essential services.

With significant growth continuing across Victoria, we are creating new opportunities to support a recently acquired client and an important portfolio of residential properties across South-East Melbourne.

Purpose of the Role

BGIS is seeking Claims Administrators to assess, validate and process subcontractor claims across a community-focused residential maintenance contract.

Reporting to the Finance Manager, you will work closely with operational teams, contract managers, finance teams and subcontractors. You will help make sure claims are accurate, compliant and paid on time.

The ideal candidate will be organised, detail focused and approachable, with a genuine enjoyment of solving queries and keeping the numbers right.

Key Responsibilities

• Assess, validate and process subcontractor claims
• Support compliance with Security of Payment legislation
• Review supporting documentation and approvals
• Maintain accurate claim records and audit trails
• Work with subcontractors and stakeholders to resolve discrepancies
• Support invoicing and financial controls
• Track claim status and reporting requirements
• Support contractual compliance and governance requirements

Education, Experience & Skills

Essential

• Experience in claims administration, finance administration or contract administration
• Strong attention to detail and analytical skills
• Clear communication and relationship-building skills
• Confidence using Microsoft Excel and financial systems
• Relevant business, finance or administration qualification, or equivalent experience
• Full working rights in Australia

Desirable

• Experience in facilities management, maintenance, construction or community housing
• Knowledge of Security of Payment requirements

Workplace Arrangements

This is a permanent full-time position based in South-East Metropolitan Melbourne during core business hours.

A hybrid working arrangement is available, with some attendance at the regional office to support collaboration with the team.

Why Join BGIS?

Join a newly established team supporting an important community housing portfolio, where your work helps keep services and subcontractors running smoothly.

Key Benefits Include

Hybrid working arrangement

Meaningful work supporting residential properties and communities

Career development opportunities within a global organisation

A supportive and inclusive team environment

Spot recognition vouchers and a $2,000 employee referral bonus

Access to Flare discounts across retailers, energy providers, utilities and more

Fitness Passport access for you and your family

Employee Assistance Program and wellbeing initiatives

Two paid volunteer days each year

Career opportunities through secondments and internal mobility

Endorsed by WORK180 as an employer of choice for women

Recognised as a Top 101 Workplace for Women in 2026 by WORK180

As a global leader in facilities management, asset management, project delivery and workplace solutions, BGIS manages over 50,000 client locations worldwide and employs more than 10,000 people globally. We work across some of Australia's most important sectors including Government, Healthcare, Education, Defence, Commercial Property and Critical Environments.

How to Apply

If you are an organised and thoughtful finance or administration professional who enjoys accuracy and supporting others, we would love to hear from you.

BGIS is an equal opportunity employer. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, people with disability and people from culturally diverse backgrounds.

Eligibility

Applicants must have full working rights in Australia.

Join a newly established team delivering meaningful outcomes for communities across South-East Melbourne.

Explore more opportunities at https://apac.bgis.com/careers/