Business Analyst -Contact Center Domain

XPT Software

Date: 2 weeks ago
City: Melbourne, Victoria
Est. A$133,664 - A$154,465 / yr ⓘ
Contract type: Full time

Must Have Skills

  • Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.
  • Business Analyst skills
  • Understanding of the Contact Center domain

Nice to Have Skills

  • enhancement of AI capabilities in our Contact Centre to service our customers

Detailed Job Description

Mandatory Skills

· 5+ years experience

· Understanding of the Contact Center domain

· Amazon connect

· Business Analyst skills

Responsibilities

· Interact with Business teams to gather Requirements.

· Interact with Implementation / Support teams to refine requirements

· Create required documentation to communicate requirements between project implementation and Business Teams.

For employers only

Is this your company's job post? Verify ownership to manage this listing and receive applications directly.

Claim this listing

Looking to apply for this job? Use the Apply button above.

See more jobs in Melbourne, Victoria