Customer Service Engineer

1) Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;

2) Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;

3) Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;

4) Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.

5) Other tasks assigned by supervisors.

Requirements

1) Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;

2) Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;

3) Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;

4) Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.

5) Other tasks assigned by supervisors.