Base Management Lead

Ready to make a real impact on customer growth and loyalty? As our Base Management Lead, you’ll shape key moments in the customer journey, run automated lifecycle campaigns that drive up-sell, cross-sell and bundling, and turn telco, NBN and partner data into clear actions. If you enjoy working across Marketing, Digital, Commercial and Compliance to lift performance and deliver great customer outcomes, we’d love to hear from you.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.

Join us as we continue to grow and make a mark as the 4th largest telco in Australia!

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!

Our fantastic culture lives and breathes our values:

• Don't be ordinary, be awesome
• Think BIG
• No bullsh*t
• Be good to people
• Have fun

We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

But don’t just take our word for it – We have been named one of the top employers in Australia by

HRD magazine.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off our Mobile services
• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
• Celebrating you! With monthly rewards and recognition
• Internal training and resources for you to continue to learn, grow and achieve your career goals
• Yearly allowance for amazing Aussie merch
• Fitness Passport for access to multiple gyms and pools across Australia

Let’s Talk About You

• Identify the best points to intervene in the “normal customer flow” (i.e., where customers receive no special communication from Aussie) to unlock incremental value from existing customers and build sustained loyalty—reducing churn risk.
• Identify and implement incremental value opportunities via customer up-sell and cross-sell by targeting priority customers/cohorts with the highest value potential and/or churn risk, defining a clear customer value proposition, and partnering with Marketing and Digital teams to build and optimise automated programs (e.g., email and direct marketing).
• Liaise closely with commercial teams to model optimised business outcomes
• Identify Product Bundling Opportunities to maximise value for our customers.
• Work closely with NBN and other partners data programs to gain customer insights and opportunities.
• Utilisation of other available data to generate insights for more effective decision-making
• Working with commercial and compliance teams to make sure we align with regulatory requirements for our promotions, discounts, and other marketing activity.
• Conducting and responding to market research and industry trends

How will you support our “Why?”

• A broad understanding of the telco industry and particularly what is required to win in the market.
• A broad understanding of NBN and other telco vendor marketing programs to optimise business value.
• Exceptional Excel and data manipulation skills
• Appreciation of Customer Value tools
• Demonstrated ability in problem solving
• Ability to work independently and as part of a team
• Learn quickly and adapt to changing situations

Ready to join?

Hit the apply buttonto submit your application and our fantastic team will be in touch!

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at ***email_hidden***

Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!